
PROFILE
Dedicated and reliable team player with over 25 years of customer service and hospitality experience.
Collaborator responsible for engaging customers, while maintaining the principles of service excellence in order to exceed expectations and maintain quality standards.
Confident and passionate people leader with the ability to lead, coach and develop a team to meet organizational goals and objectives.
•Followed precise instructions to assemble seats for GMC trucks
•Practiced time frame management skills for assembly of seats
•Member of the Ergonomics Team
•Member of the Social Committee
•Answer phones, sort mail, order supplies, file and photocopy
•Book Appointments, arrange meetings, assist with correspondence, prepare documents and materials as required
•Update manuals for water main testing and disinfection procedures for regions, cities and Townships
•Cultivated positive interpersonal relationships with customers and LCBO team members
•Recommended, selected and located merchandise for customers
•Assisted with receiving inventory and stock replenishment
•Processed merchandise, returns and exchanges
•Recruited, supervised and trained staff, managed work schedules and monitored performance to uphold quality standards
•Managed budget for daily operations to maintain targeted labour, food and liquor costs
•Created an excellent restaurant dining experience to cultivate customer loyalty and retention
•Using tact and discretion, enhanced customer satisfaction by resolving issues efficiently
•Adhered to food safety and handling procedures
CERTIFICATIONS
Smart Serve
Joint Health and Safety Committee
WHMIS
Safecheck Advanced Food safety Certification