Tara Smith
San Mateo,CA
Summary
Former clinical laboratory professional and Certified Phlebotomy Technician (CPT) with expertise in specimen processing, quality control, and genetics. Currently pursuing a Post-Baccalaureate in the Medical Studies Program at Dominican University. Experienced in grief support facilitation, client services, and leadership roles. Passionate about integrating scientific knowledge and patient advocacy to provide compassionate, genetic counseling care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Experience Guide
The Now Massage
07.2024 - Current
- Provided exceptional customer service by guiding clients through their wellness journey, ensuring a seamless and relaxing experience
- Managed front desk operations, including appointment scheduling, check-ins, and payment processing
- Educated clients on massage offerings, membership options, and wellness products to enhance their experience
- Maintained a tranquil and welcoming environment by upholding spa cleanliness and ambiance standards
- Built personal relationships with guests to promote positive experiences.
Clinical Laboratory Associate
Delfi Diagnostics
10.2022 - 10.2023
- Responsible for the pre-analytical phase of testing (e.g., specimen receipt, accessioning, and plasma/buffy coat isolation)
- Assisted with general laboratory operations, such as equipment maintenance, labware cleaning, and reagent manufacturing
Genetic Counseling Assistant Internship
Clover Genetics
03.2022 - 08.2022
- Learning about how to improve healthcare outcomes through improved genetic communication (e.g., options for preventive care or other medical treatments)
- Assisting genetic counselors with clinical information and family history intake, prescreening and processing patient information to evaluate genetic influences on medical conditions (e.g., BRCA mutations and breast cancer)
- Built connections with Florida providers and Clover Genetics
- Engage with patients via zoom
Campus Visit Team Lead/ Student Ambassador
Office of Admission, Lynn University
08.2018 - 05.2022
- Led communication with prospective students and families.
- Ensured a COVID-friendly environment and enhanced virtual programs.
- Assisted in training and hiring new student ambassadors.
- Managed CRM system communications and conducted campus tours.
- Contributed to the enrollment of visiting students and provided exceptional guest experiences.
Education
Bachelor of Science - Forensic Science
Lynn University
Boca Raton, FL05.2022
Skills
- CRM Recruitment Software
- Customer Service
- Microsoft Office
- Attention to Detail
- Research
- LIMS
- Problem Solver
- Team Leadership
- Laboratory maintenance
- Multitasking Abilities
Certification
- Medical Scribe Certification, ScribeAmerica, 09/21
- Certified Phlebotomy Technician (CPT), National Healthcareer Association (NHA), 02/25
Timeline
Lead Experience Guide
The Now Massage
07.2024 - Current
Clinical Laboratory Associate
Delfi Diagnostics
10.2022 - 10.2023
Genetic Counseling Assistant Internship
Clover Genetics
03.2022 - 08.2022
Campus Visit Team Lead/ Student Ambassador
Office of Admission, Lynn University
08.2018 - 05.2022
Bachelor of Science - Forensic Science
Lynn University
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