Tara Scott
Castlegar,BC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and working well under pressure.
Overview
31
31
years of professional experience
Work History
Clerk
Bubblees Liquor Store
Castlegar, BC
02.2009 - Current
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Troubleshot office equipment, computer hardware and software issues.
- Weekly and monthly inventories and correcting and discrepancies.
- Answered phones in a courteous manner while providing excellent customer service.
- Prepared deposits according to established procedures.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered telephones, directed calls, and took messages.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Resolved discrepancies between invoices and purchase orders quickly.
- Processed invoices, ordered materials, supplies.
- Knowledge using POS system
- Unloading alcohol/beer weekly orders
- Able to lift 50+
Head Server
Joeys Only Seafood
Castlegar, BC
05.1993 - 01.2008
- Addressed complaints to kitchen staff and served replacement items.
- Accurately recorded orders on cash register and point-of-sale system.
- Trained new employees to perform duties.
- Delivered food orders promptly and courteously.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new employees on restaurant procedures and plating techniques.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Prepared checks, itemizing total meal costs and taxes.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu items, describing ingredients and cooking methods upon request.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
Education
High School Diploma -
Stanley Humphries Secondary School
Castlegar, BC06-1997
Skills
- Handling Payments
- Relationship Building
- Quality Control
- Verbal and Writing Communication
- Mail Handling
- Driver Communications
- Customer Satisfaction
- Telephone Etiquette
- Peer Relationships
- Sales Expertise
- Administrative Tasks
Timeline
Clerk
Bubblees Liquor Store
02.2009 - Current
Head Server
Joeys Only Seafood
05.1993 - 01.2008
High School Diploma -
Stanley Humphries Secondary School
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