Tara Robertson
Edmonton,AB
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service and administrative support in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Professional House Cleaner
Mopify
Edmonton, Alberta
05.2022 - Current
- Managed workload across 5-10 homes per week as an independent contractor.
- Adhered to professional house cleaning checklist to satisfy customer needs.
Key Holder
Spiritleaf
Edmonton, Alberta
11.2019 - 04.2022
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
Executive Administrative Assistant
Remote
Fort McMurray, Alberta
11.2006 - 02.2020
- Facilitated training and onboarding for incoming office staff.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Implemented updated policies and practices for organization and monitored effect.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Created expense reports, budgets and filing systems for management team.
- Organized and coordinated conferences and monthly meetings.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Engaged relevant influencers to build brand awareness.
- Managed team to generate original content and moderate online community members.
- Worked with department personnel to deliver brand consistency in social media messages.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Strengthened content through proofreading and editing.
- Produced original, creative content for promotional advertisements and marketing materials.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Delivered performance reviews, recommending additional training or advancements.
Lead Key Holder
Penningtons
Fort McMurray, AB
01.2018 - 11.2019
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets..
- Accepted and processed customer returns.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed store opening and closing procedures.
Communications & Registration Manager
BlissDom Conferences Canada
Toronto, Ontario
07.2011 - 10.2015
- Planned large-scale events such as conferences, workshops and meetings.
- Answered client queries and complaints to provide strong customer service.
- Communicated company promotions, products and services to clients to increase brand awareness and overall revenue.
- Designed print collateral materials and coordinated branding across multiple communications channels.
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Reviewed staff-written materials and edited for content and brevity.
- Managed event logistics and operations.
- Recruited, interviewed and hired volunteers.
- Coordinated schedules and timelines for events.
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Coordinated logistics of scheduling, supplying and transporting volunteers.
- Interceded between employees during arguments and diffused tense situations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Bachelor of Arts - Education & World Religions
Ambrose University College
05.2000
Skills
- Interpersonal Communication
- Written Communication
- Flexible & Adaptable
- Multitasking abilities
- Organization and Time management
- Dedicated Learner
- Team Leadership
- Training and Development
Timeline
Professional House Cleaner
Mopify
05.2022 - Current
Key Holder
Spiritleaf
11.2019 - 04.2022
Lead Key Holder
Penningtons
01.2018 - 11.2019
Communications & Registration Manager
BlissDom Conferences Canada
07.2011 - 10.2015
Executive Administrative Assistant
Remote
11.2006 - 02.2020
Bachelor of Arts - Education & World Religions
Ambrose University College
Similar Profiles
Martine LouaMartine Loua
Cleaner at MopifyCleaner at Mopify
Prisca ChindoPrisca Chindo
Cleaner at MopifyCleaner at Mopify
Olamide OjugbeleOlamide Ojugbele
Customer Service Representative at MopifyCustomer Service Representative at Mopify