Tara Rackley
In-Shape Family Fitness
Carmichael
14
years of professional experience
Results-driven administrative and customer service professional with over 10 years of experience in leadership, operations, and client relations. Led front-line teams to enhance operational efficiency and resolve customer concerns in fast-paced environments. Cultivated strong relationships and coached employees to exceed performance targets, fostering collaboration through effective communication and innovative problem-solving.
Work History
Team Lead / Member Experience Associate
1 Year 2 Months- Lead front desk operations while ensuring exceptional member experiences in a fast-paced fitness environment.
- Train, coach, and mentor new employees on customer service standards, sales techniques, and company procedures.
- Assisted management with daily operations, employee support, scheduling priorities, and workflow coordination to enhance overall team performance.
- Consistently exceeded membership, retail, and promotional sales goals.
- Successfully coached multiple new employees into confident, high-performing team members.
- Support onboarding of new employees through hands-on coaching and role-play training.
- Coordinated marketing initiatives and created engaging social media content to promote club events, services, and special promotions, driving member engagement.
- Managed opening and closing procedures, ensuring compliance with company standards to maintain operational integrity.
- Highlighted significant achievements and contributions to overall success.
- Frequently trusted by leadership to oversee club operations.
- Recognized as one of the club's highest-performing sales associates.
- Key Accomplishments
Reservation Manager
3 Years 10 Months- Coordinated truck reservations and inventory across multiple locations.
- Improved reservation efficiency through proactive communication.
- Assisted customers with scheduling, billing, and storage rentals to ensure smooth moving processes.
- Resolved complex customer concerns, ensuring adherence to company service standards and enhancing customer satisfaction.
- Collaborated with multiple departments to streamline operations and improve overall service delivery.
- Maintained detailed customer records and ensured data accuracy.
- Highlighted main achievements
- Recognized for outstanding customer service and problem-solving.
- Successfully handled high-volume workloads while maintaining quality service.
- Key Accomplishments
Customer Service Representative
8 Years 6 Months- Managed customer orders, deliveries, and scheduling to ensure timely fulfillment.
- Planned and organized catering services for various holiday events.
- Assisted with inventory management and daily operations.
- Coordinated catering and holiday events.
- Supported marketing initiatives, including local television promotions, to increase brand visibility.
Education
Skills
Customer Service Excellence
Conflict Resolution
Membership Sales
Retail Sales
Sales & Business Development
Employee onboarding
Team Leadership
Calendar management
Office productivity software
Cloud collaboration tools
Sales Techniques
Member Engagement
Customer Retention
Event Planning
Digital Engagement
Google Docs
Data Entry
POS Systems
CRM Software
Word processing
Spreadsheet software
Email management
Document editing
Spreadsheet management
Content Creation
Multi-Line Phone Systems
Employee Relations
Canva design
Accomplishments
- Over 10 years of customer service and administrative experience.
- Leadership experience supervising and coaching employees.
- Extensive experience training new team members.
- Proven success exceeding sales and customer satisfaction goals.
- Strong background supporting business operations in fast-paced environments.
- Experienced creating marketing campaigns and social media content.
- Trusted to handle confidential information professionally.
- Recognized for leadership, reliability, and operational excellence.
Timeline
Team Lead / Member Experience Associate
In-Shape Family Fitness
06.2025 - CurrentRead More
Reservation Manager
U-Haul
08.2021 - 06.2025Read More
Customer Service Representative
Edible Arrangements
08.2012 - 02.2021Read More
Sierra College
Read More