Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Project Designer
New Trendz Flooring And More Ltd
02.2022 - Current
Designed projects for clientele in various industries, bringing in average of $Amount revenue per year.
Created project budgets based on various specifications for assignment.
Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
Incorporated text comments and instructions to finalize drawings and guide installers or production staff.
Performed work according to project schedules and high quality standards.
Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Manager
C-Lovers
08.1994 - 01.2022
Managed and motivated employees to be productive and engaged in work.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Accomplished multiple tasks within established timeframes.
Developed and implemented business strategies to achieve business goals and stay competitive.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Maintained professional, organized, and safe environment for employees and patrons.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Launched quality assurance practices for each phase of development
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Onboarded new employees with training and new hire documentation.
Identified and communicated customer needs to supply chain capacity and quality teams.
Defined clear targets and objectives and communicated to other team members.
Assisted in organizing and overseeing assignments to drive operational excellence.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Controlled costs to keep business operating within budget and increase profits.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Leveraged data and analytics to make informed decisions and drive business improvements.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Managed senior-level personnel working in marketing and sales capacities.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Improved safety procedures to create safe working conditions for workers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Improved marketing to attract new customers and promote business.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Server Manager
C-Lovers
09.1988 - 07.1994
Conducted performance evaluations to identify needed merit raises or disciplinary actions.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Liaised between servers and upper management to address issues and manage challenges.
Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Implemented effective inventory control systems to reduce food spoilage and waste.
Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
Oversaw food preparation and monitored safety protocols.