Highly efficient worker well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
5
5
years of professional experience
Work History
Associate
In N Out
04.2019 - Current
Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Assisted in training new team members, ensuring they were well-prepared to deliver exceptional service.
Prepared food orders quickly while adhering to strict quality standards, resulting in satisfied customers.
Collaborated with team members to maintain a smooth workflow during peak hours, minimizing wait times for customers.
Operated POS system efficiently, ensuring accurate order input and payment processing for fast-paced service.
Demonstrated strong multitasking skills by managing multiple orders simultaneously while maintaining attention to detail.
Troubleshot equipment issues promptly, reducing downtime and maintaining overall productivity levels within the establishment.
Adhered to all safety regulations regarding food handling and preparation, contributing to a healthy environment for employees and customers alike.
Consistently met or exceeded daily performance goals related to speed of service and order accuracy rates as set forth by restaurant management.
Promoted a positive atmosphere among coworkers through effective communication and teamwork initiatives which boosted overall morale within the establishment.
Actively participated in ongoing training programs designed to enhance job-related knowledge and skills necessary for continued professional growth.
Greeted customers promptly and took orders to keep flow of traffic moving.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Prepared recipe ingredients by washing, peeling, and cutting.
Documented customer orders and conveyed special or dietary requests to kitchen staff.
Improved customer satisfaction by providing efficient and friendly service during busy hours.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Kept kitchen, counter and dining areas cleaned and sanitized.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Organized and properly labeled stored food and fresh ingredients in cooler or freezer to optimize freshness.
Checked equipment for proper temperatures to keep food safe for consumption.
Maintained cleanliness and organization of the restaurant, enhancing the dining experience for guests.
Barista
Starbucks
05.2021 - 06.2022
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Maintained a clean and organized workspace for optimal productivity and safety.
Increased repeat business by providing exceptional customer service and building rapport with patrons.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Used POS system to accurately enter orders and process payments.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Minimized spoilage with proper use of first-in-first-out stock procedures.
Learned special recipe items and seasonal offerings to best meet customer needs.