Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
PSS Supervisor
Carefor Health & Community Services - Corporate Office
06.2022 - Current
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Boosted team performance through coaching and service training.
Implemented client service policies to enhance satisfaction.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Developed effective improvement plans in alignment with goals and specifications.
Optimized client experience by delivering superior services and effectively troubleshooting issues.
Observed day to day operations to verify conformance to specifications as they relate to the company and client.
Registered Practical Nurse
Queensway Carleton Hospital
12.1999 - 11.2023
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Updated patient charts with data to keep records current and support accurate treatments.
Implemented medication and IV administration, catheter insertion.
Secured controlled narcotics and distributed medication on schedule to meet patient needs.
Monitored patient reactions to drugs and carefully documented findings.
Managed care from admission to discharge.
Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Administered medications and treatment to patients as prescribed by physician via oral, IV, and intramuscular injections and monitored responses.
Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals.
Organized and managed care of patients undergoing various therapies and procedures.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Trained new nurses and students in proper techniques, care standards, operational procedures, and safety protocols.
Provided direct patient care, stabilized patients, and determined next course of action.
Maintained quality care and comfort for patients with varying medical and surgical conditions.
Education
Operating Room - Nursing
Algonquin College
Ottawa, ON
08.2008
Registered Practical Nurse - Nursing
Algonquin College
Ottawa, ON
08.1999
Skills
Business Development
Process Improvement
Data Analytics
Staff Management
Operations Management
Inventory Control
Microsoft experience
Employee Motivation
Expectation setting
Process Monitoring and Improvement
Infection Control
Goal-Oriented
Policy Enforcement
Processes and procedures
Inventory Oversight
Waste Reduction
Complex Problem-Solving
Staff Discipline
Staff Development
Training and mentoring
Strategic Planning
Schedule development
Certification
Current CNO registration in good standing
CPR and AED Certified
LEAP Certified
Non-Violent Crisis Intervention Trained
Gentle Persuasive Approach Trained
Geriatric Resource Nurse Certified
Lift and Transfers
Timeline
PSS Supervisor
Carefor Health & Community Services - Corporate Office
06.2022 - Current
Registered Practical Nurse
Queensway Carleton Hospital
12.1999 - 11.2023
Operating Room - Nursing
Algonquin College
Registered Practical Nurse - Nursing
Algonquin College
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