Tara Hotchkiss
Petawawa,ON
Summary
Strong multitasker skilled at managing high-volume workloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent communication skills. Experience in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and earns regular positive feedback for work quality and consistency.
Overview
21
21
years of professional experience
Work History
Legal Assistant
Blair Jones Professional Corporation
Pembroke, ON
01.2021 - Current
- Reviewing legal documents and contracts related to property transactions.
- Communicating and liaising with clients, solicitors and other assistants, mortgage companies, and other related parties involved in property transactions.
- Conduct title and off-title searches, including PPSA searches, preparing title reports, and working to solve title issues or deficiencies.
- Managing and completing property transactions, including the transfer of funds.
- Maintaining accurate records and documentation related to property transactions.
- Prioritizing tasks in a fast-paced, high-pressure environment to ensure all deadlines and reporting requirements associated with property transactions are met.
- Other administrative tasks as required
Customer Service Rep - General Inquiry/Emergency/Escalated Complaint Resolution
Union Gas Ltd
Brantford, ON
04.2018 - 11.2020
- Address incoming customer inquiries and concerns in a contact centre environment
- Process Billing adjustments, negotiate payment arrangements, schedule service work, explain technical information regarding meter reading and equipment, advise of TSSA standards and related service work required, some outgoing collection work
- Work within OEB customer service and quality assurance standards and consistently meet all service objectives.
CSR - Customer Service Rep
Waypoint Insurance Services
Port Hardy, BC
06.2017 - 04.2018
- Process day to day ICBC Autoplan Insurance transactions for both personal and commercial customers including, renewals, transfers, payments, new registrations, cancellations etc
- Recognizing opportunities for upselling Waypoint products to enhance customer experience
- Private insurance sales and transactions for auto, recreational vehicles, motorhomes and trailers
- Processing driver’s licensing transactions including renewals, issuing tests, new licenses, road test bookings, debt resolution
- Daily administrative tasks including opening and closing of office, balancing cash, batching documents, posting daily receipts, answering phone calls.
CSR - Customer Service Rep
Scotiabank
Beachburg/Pembroke, ON
04.2013 - 10.2015
- Process day to day transactions for customers such as deposits, bill payments, cheque negotiation, foreign exchange, wire payments etc
- Address customer concerns and seek resolution as effectively and efficiently as possible
- Directly promote Scotiabank products and services as applicable to enhance customer portfolios and banking experience
- Recognize potential sales opportunities and refer customers to sales officers for follow up.
Customer Response Rep - General Inquiry/Emergency/Escalated Complaint Resolution
Union Gas Ltd
Brantford, ON
10.2004 - 11.2012
- Addressed incoming customer inquiries and concerns in a contact centre environment
- Processed Billing adjustments, negotiated payment arrangements, scheduled service work, explained technical information regarding meter reading and equipment, advised of TSSA standards and related service work required, some outgoing collection work
- Answered emergency alerts, dispatched utility service staff or other emergency workers accordingly when required and advised customers what to do in their situation
- Worked within OEB customer service and quality assurance standards and consistently met all service objectives
- Worked escalated customer complaints and helped achieve resolution for more difficult concerns
- Worked with the Customer Relations department to enhance the escalated complaints process.
Process Co-ordinator ~ temporary project
Union Gas Ltd
Brantford, ON
12.2011 - 06.2012
- Worked in conjunction with the Process Care team and contact centre managers to implement OEB mandated changes to Union Gas' billing structure and customer care processes
- Reviewed and completed updates to all existing processes affected by the mandate and wrote any new process documents as required
- Prepared and delivered all training material pertaining to the mandate for all contact centre reps and other employees affected by the changes
- Prepared ongoing process care communications for the contact centre
- Responsible for working Process Care incoming mailbox to address general process enquiries.
Trainer - Billing and General Inquiry
Union Gas Ltd
Brantford, ON
10.2009 - 12.2011
- Updated existing, created new and delivered training materials for new hires to the contact centre
- Created training schedules and support packages for the new staff
- Worked with contact centre managers and various other department leaders to co-ordinate speakers and other technical training modules
- Assisted new staff with the transition to the main floor to begin answering incoming calls
- Provided direct support to trainees during their initial transition to the main floor.
Financial Services Representative
TD Canada Trust
Simcoe, ON
11.2003 - 10.2004
- Assist clients with various financial needs such as day to day account openings, credit product applications and investment purchases, renewals and redemptions
- Support front line staff as required
- Acted on sales referrals from front line staff and initiated sales calls to customers
- Directly promote TD Canada Trust products and services to enhance customer experience
- Responsible for meeting and/or exceeding quarterly sales targets
- Responsible for opening and closing of branch, balancing of central cash units and multiple workstations, processed workstation audits, prepared cheques and other outgoing clearing items.
Education
Diploma of Business Administration - Information Systems -
Durham College of Applied Arts and Technology
Skills
- Task Prioritization
- Organizational Efficiency
- Client service and support
- Conflict Resolution
- Document Preparation
- Document Editing
- Business Correspondence
- Attention to Detail
- Training & Development
- Collaboration
- Flexible and Adaptable
- Communication
- MS Office proficient
- Office equipment proficient
- Fast learner
- Legal Terminology
- Legal Document Preparation
Phone
(519)209-8416, (519)755-6462
Timeline
Legal Assistant
Blair Jones Professional Corporation
01.2021 - Current
Customer Service Rep - General Inquiry/Emergency/Escalated Complaint Resolution
Union Gas Ltd
04.2018 - 11.2020
CSR - Customer Service Rep
Waypoint Insurance Services
06.2017 - 04.2018
CSR - Customer Service Rep
Scotiabank
04.2013 - 10.2015
Process Co-ordinator ~ temporary project
Union Gas Ltd
12.2011 - 06.2012
Trainer - Billing and General Inquiry
Union Gas Ltd
10.2009 - 12.2011
Customer Response Rep - General Inquiry/Emergency/Escalated Complaint Resolution
Union Gas Ltd
10.2004 - 11.2012
Financial Services Representative
TD Canada Trust
11.2003 - 10.2004
Diploma of Business Administration - Information Systems -
Durham College of Applied Arts and Technology
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