Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Tara Hislop

Edmonton,AB

Summary

Handle all types of customer service requirements in all environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 20+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Service Writer & Dispatch

Wajax Equipment
02.2022 - 07.2024
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Assisted in inventory management, helping maintain appropriate stock levels for parts department.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Logged work orders and change orders into CDK database to track job status.
  • Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Provided consistent training opportunities for new hires, resulting in a knowledgeable workforce capable of meeting high performance standards.
  • Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
  • Consulted with customers to assess service requirements and produce accurate orders.

Service, Parts & Admin

CC Equipment-Contract Position
09.2020 - 04.2022
  • Established consistent protocols for handling urgent orders, prioritizing time-sensitive requests efficiently without compromising routine operations.
  • Provided exceptional support to field technicians, ensuring they had access to necessary maintenance tools and resources at all times.
  • Conducted regular inventory audits, ensuring accuracy and minimizing discrepancies in stock levels.
  • Facilitated cross-functional collaboration among departments, fostering a unified approach to achieving organizational objectives related to service parts management.
  • Improved order processing efficiency by streamlining service parts inventory management.
  • Enhanced customer satisfaction by promptly addressing and resolving service parts-related issues.
  • Maintained accurate records of all orders, enabling better forecasting of future needs and trends.
  • Reduced delays in parts shipments, coordinating closely with logistics teams for prompt delivery.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Ordered parts for customers, repair shops, and service departments for use in various equipment.

Service & Administrative Asst.

Western Pacific Crane
01.2017 - 01.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Service Advisor

Toplift Enterprises
01.2015 - 01.2017
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Created and maintained detailed database to develop promotional sales.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Bus Driver

School District #75 & #34
09.2012 - 06.2015
  • Promoted a clean and orderly environment on the bus through routine inspection of seating areas after each trip.
  • Managed emergency situations effectively, prioritizing student safety and well-being above all else.
  • Assisted special needs students in boarding and disembarking the bus safely, demonstrating empathy and patience.
  • Collaborated with school administrators to develop new protocols for optimal bus loading and unloading procedures.

Service Advisor

Prairie Coast Equipment
07.2007 - 03.2012
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Managed shop when Manager was absent.
  • Input time cards and sent to payroll for processing.
  • Kept track of holidays and any First Aid issues
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved accounting, service and delivery concerns.

Bus Driver

School Dist & Private
09.2002 - 06.2007
  • Improved efficiency with route planning, ensuring timely arrival at each stop while minimizing fuel consumption.
  • Assisted special needs students in boarding and disembarking the bus safely, demonstrating empathy and patience.
  • Promoted a clean and orderly environment on the bus through routine inspection of seating areas after each trip.
  • Collaborated with school administrators to develop new protocols for optimal bus loading and unloading procedures.
  • Managed emergency situations effectively, prioritizing student safety and well-being above all else.
  • Trained students twice a year on what to do in emergency situations.

Education

Legal Administrative Assistant Program

UFV
Abbotsford, BC

Medical Office Assistant

WCC
Abbotsford, BC
05-2021

Skills

  • Possess14 years of experience providing administrative support in a customer service environment
  • Ability to work well under pressure, time management skills with the proven ability to multitask
  • Strong work ethics and superior attention to detail
  • Exceptional customer service skills to creating meaningful relationships with our customers
  • Strong organization and planning skills with ability to problem-solve
  • Reliable, loyal and honest individual; can be counted on to get the job done
  • Enthusiastic, personable; professional in appearance and manner
  • Good communication skills
  • Working knowledge of Microsoft Office, Word, basic Excel & QuickBooks
  • Keyboard speed of40wpm with accuracy, Internet, Email and CDK/PFW and M3 business systems
  • Customer service expertise
  • Schedule coordination
  • Order preparation
  • Sales transactions
  • Customer service
  • Invoice verification
  • Effective writing
  • Communicating with clients
  • Appointment scheduling
  • Coordinating schedules
  • Work order processing
  • Service upsells
  • Teamwork and collaboration
  • Customer relations
  • Administrative and office support
  • Professional telephone demeanor
  • Remote office availability
  • Customer retention strategies
  • Multi-line phone talent
  • Teamwork
  • Problem-solving skills
  • Multitasking
  • Shipping and receiving
  • Verbal and written communication
  • Money handling
  • Phone etiquette
  • Microsoft office
  • Data entry

Certification

Clean Class1 drivers licence with air endorsement

Languages

English
Full Professional

Interests

  • I enjoy helping others and giving back to the community
  • Offering time and support to shelters for the homeless, women, and animals
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Pilates
  • Dancing
  • Horseback Riding
  • Animal Care
  • Swimming
  • Road Trips

Timeline

Service Writer & Dispatch

Wajax Equipment
02.2022 - 07.2024

Service, Parts & Admin

CC Equipment-Contract Position
09.2020 - 04.2022

Service & Administrative Asst.

Western Pacific Crane
01.2017 - 01.2020

Service Advisor

Toplift Enterprises
01.2015 - 01.2017

Bus Driver

School District #75 & #34
09.2012 - 06.2015

Service Advisor

Prairie Coast Equipment
07.2007 - 03.2012

Bus Driver

School Dist & Private
09.2002 - 06.2007

Legal Administrative Assistant Program

UFV

Medical Office Assistant

WCC

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Tara Hislop