Obtain a challenging position where I can utilize my proven hospitality skills and managerial experience to continue to grow and assist the next opportunity
Overview
6
6
years of professional experience
Work History
Assistant Director of Front Office
Paradise Point Resort and Spa
01.2023 - Current
Directly responsible for all Front office success
Front Desk, Valet / Bellman, Security
In charge of employee on-boarding
Employee Initiation
Employee Training
Conducted 90-day and yearly employee reviews
Assisted in accounting initiatives
Provided Accounts Receivable records
Supplied documentation in credit card charge back cases
Developed specific goals for employees across multiple departments
Goals focused on team building and overall guest satisfaction.
Front Desk Manager
Paradise Point Resort and Spa
01.2022 - 01.2023
Supervised front desks operations to ensure that all guests received superior customer service from hotel employees
Resolved guest issues with knowledge and friendly service
Assists Barefoot Bar & Grill when no MOD is present
Night Audit experience
Generate reports outlining room occupancy totals, daily transactions, revenue totals and other items for management review.
Front Office Manager
La Valencia Hotel
04.2021 - 01.2022
Responsible for front desk, concierge, bell/valet team
Preformed write ups and one on one consultations
Implemented standard operating procedures
Implemented and managed upselling program ($114,509- YTD)
Conducted interviews for potential employees
Facilitated in job postings and candidate searching
Managed hotel reputation through Revinate – Responsible for handling all guest review responses, and guest recovery.
Front Desk Supervisor
La Valencia Hotel
12.2019 - 03.2021
Provided leadership and direction for all hotel employees to ensure highest level of customer service
Complete daily manager on duty report to ensure guest satisfaction on the following day
Assist with guest complaints and solutions
Using Revinate, assisted hotel management in review response.
Front Desk Supervisor
West Inn & Suites
01.2018 - 12.2019
Provide excellent customer service to all guests
Assign checklist responsibilities to team members
Assure payment methods are setup correctly for all guest in house and arriving
Assist with guest complaints and solutions
Handles all reservation calls utilizing promotions and strategic rate opportunities.
Skills
Familiarity with various systems: Opera, SkyTouch, Springer Miller Systems, HotSoS, Revinate, Shift4, AOD, Hotel Effectiveness, Paycor Outstanding Public Relations and Customer Service Skills, Excel, Word, Power Point Strong Written Communication and Oral Presentation Skills
Problem-solving abilities
Upselling techniques
Decision-making abilities
Team leadership
Policy implementation
Performance evaluation
Staff training and development
References
Nick Feenan, Corporate Revenue Manager, Pacifica Host Hotels, 858-472-5901, nfeenan@pacificahost.com