Tara Harris
San Diego
Summary
Obtain a challenging position where I can utilize my proven hospitality skills and managerial experience to continue to grow and assist the next opportunity
Overview
6
6
years of professional experience
Work History
Assistant Director of Front Office
Paradise Point Resort and Spa
2023.01 - Current
- Directly responsible for all Front office success
- Front Desk, Valet / Bellman, Security
- In charge of employee on-boarding
- Employee Initiation
- Employee Training
- Conducted 90-day and yearly employee reviews
- Assisted in accounting initiatives
- Provided Accounts Receivable records
- Supplied documentation in credit card charge back cases
- Developed specific goals for employees across multiple departments
- Goals focused on team building and overall guest satisfaction.
Front Desk Manager
Paradise Point Resort and Spa
2022.01 - 2023.01
- Supervised front desks operations to ensure that all guests received superior customer service from hotel employees
- Resolved guest issues with knowledge and friendly service
- Assists Barefoot Bar & Grill when no MOD is present
- Night Audit experience
- Generate reports outlining room occupancy totals, daily transactions, revenue totals and other items for management review.
Front Office Manager
La Valencia Hotel
2021.04 - 2022.01
- Responsible for front desk, concierge, bell/valet team
- Preformed write ups and one on one consultations
- Implemented standard operating procedures
- Implemented and managed upselling program ($114,509- YTD)
- Conducted interviews for potential employees
- Facilitated in job postings and candidate searching
- Managed hotel reputation through Revinate – Responsible for handling all guest review responses, and guest recovery.
Front Desk Supervisor
La Valencia Hotel
2019.12 - 2021.03
- Provided leadership and direction for all hotel employees to ensure highest level of customer service
- Complete daily manager on duty report to ensure guest satisfaction on the following day
- Assist with guest complaints and solutions
- Using Revinate, assisted hotel management in review response.
Front Desk Supervisor
West Inn & Suites
2018.01 - 2019.12
- Provide excellent customer service to all guests
- Assign checklist responsibilities to team members
- Assure payment methods are setup correctly for all guest in house and arriving
- Assist with guest complaints and solutions
- Handles all reservation calls utilizing promotions and strategic rate opportunities.
Skills
- Familiarity with various systems: Opera, SkyTouch, Springer Miller Systems, HotSoS, Revinate, Shift4, AOD, Hotel Effectiveness, Paycor Outstanding Public Relations and Customer Service Skills, Excel, Word, Power Point Strong Written Communication and Oral Presentation Skills
- Problem-solving abilities
- Upselling techniques
- Decision-making abilities
- Team leadership
- Policy implementation
- Performance evaluation
- Staff training and development
References
Nick Feenan, Corporate Revenue Manager, Pacifica Host Hotels, 858-472-5901, nfeenan@pacificahost.com
Timeline
Assistant Director of Front Office
Paradise Point Resort and Spa
2023.01 - Current
Front Desk Manager
Paradise Point Resort and Spa
2022.01 - 2023.01
Front Office Manager
La Valencia Hotel
2021.04 - 2022.01
Front Desk Supervisor
La Valencia Hotel
2019.12 - 2021.03
Front Desk Supervisor
West Inn & Suites
2018.01 - 2019.12