Summary
Overview
Work History
Skills
References
Timeline
Generic

Tara Harris

San Diego

Summary

Obtain a challenging position where I can utilize my proven hospitality skills and managerial experience to continue to grow and assist the next opportunity

Overview

6
6
years of professional experience

Work History

Assistant Director of Front Office

Paradise Point Resort and Spa
01.2023 - Current
  • Directly responsible for all Front office success
  • Front Desk, Valet / Bellman, Security
  • In charge of employee on-boarding
  • Employee Initiation
  • Employee Training
  • Conducted 90-day and yearly employee reviews
  • Assisted in accounting initiatives
  • Provided Accounts Receivable records
  • Supplied documentation in credit card charge back cases
  • Developed specific goals for employees across multiple departments
  • Goals focused on team building and overall guest satisfaction.

Front Desk Manager

Paradise Point Resort and Spa
01.2022 - 01.2023
  • Supervised front desks operations to ensure that all guests received superior customer service from hotel employees
  • Resolved guest issues with knowledge and friendly service
  • Assists Barefoot Bar & Grill when no MOD is present
  • Night Audit experience
  • Generate reports outlining room occupancy totals, daily transactions, revenue totals and other items for management review.

Front Office Manager

La Valencia Hotel
04.2021 - 01.2022
  • Responsible for front desk, concierge, bell/valet team
  • Preformed write ups and one on one consultations
  • Implemented standard operating procedures
  • Implemented and managed upselling program ($114,509- YTD)
  • Conducted interviews for potential employees
  • Facilitated in job postings and candidate searching
  • Managed hotel reputation through Revinate – Responsible for handling all guest review responses, and guest recovery.

Front Desk Supervisor

La Valencia Hotel
12.2019 - 03.2021
  • Provided leadership and direction for all hotel employees to ensure highest level of customer service
  • Complete daily manager on duty report to ensure guest satisfaction on the following day
  • Assist with guest complaints and solutions
  • Using Revinate, assisted hotel management in review response.

Front Desk Supervisor

West Inn & Suites
01.2018 - 12.2019
  • Provide excellent customer service to all guests
  • Assign checklist responsibilities to team members
  • Assure payment methods are setup correctly for all guest in house and arriving
  • Assist with guest complaints and solutions
  • Handles all reservation calls utilizing promotions and strategic rate opportunities.

Skills

  • Familiarity with various systems: Opera, SkyTouch, Springer Miller Systems, HotSoS, Revinate, Shift4, AOD, Hotel Effectiveness, Paycor Outstanding Public Relations and Customer Service Skills, Excel, Word, Power Point Strong Written Communication and Oral Presentation Skills
  • Problem-solving abilities
  • Upselling techniques
  • Decision-making abilities
  • Team leadership
  • Policy implementation
  • Performance evaluation
  • Staff training and development

References

Nick Feenan, Corporate Revenue Manager, Pacifica Host Hotels, 858-472-5901, nfeenan@pacificahost.com

Timeline

Assistant Director of Front Office

Paradise Point Resort and Spa
01.2023 - Current

Front Desk Manager

Paradise Point Resort and Spa
01.2022 - 01.2023

Front Office Manager

La Valencia Hotel
04.2021 - 01.2022

Front Desk Supervisor

La Valencia Hotel
12.2019 - 03.2021

Front Desk Supervisor

West Inn & Suites
01.2018 - 12.2019
Tara Harris