Tara Graham
Haliburton,ON
Summary
Goal-oriented individual dedicated to customer satisfaction and loyalty. Open to new experiences and opportunities to improve and gain new skills. Highly motivated and showing up with a positive attitude and open mind to help create a work environment that creates a positive experience for everyone. Knowledgeable about being a team leader, creating goals as a team as well as taking care of my individual goals and responsibilities.
Overview
9
9
years of professional experience
Work History
Sales Associate
Pet Valu
Haliburton, ON
06.2023 - Current
- Organizing shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helping customers locate products, checking online if product is not in store and placing special orders for customers.
- Pricing all product before placing it on shelves and printing any missing labels.
- Checking store for expired product and acting on an discrepancies.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds based off store policy and customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Produce Department Manager
Real Canadian Superstore
Peterborough, ON
12.2021 - 06.2023
- Assisted customers with produce questions.
- Maintained produce display, and prep and storage areas in clean, sanitized and orderly condition.
- Coached new team members on all processes.
- Maintaining proper inventory and shrink was a top priority to reduce any losses.
- Writing perishable orders based off dmaps, planograms and weekly flyers.
- Scheduling based off labour and employees availability on a weekly basis.
- Food Safety and Health & Safety protocols followed daily.
- Reviewed invoices and product quality daily and acting on any discrepancies.
- Reviewed metrics and sales daily and weekly always looking for opportunities of improvement.
Produce Clerk
Real Canadian Superstore
Peterborough, ON
11.2017 - 12.2021
- Checked for outdated and overripe items and removed reduced price or removed from inventory.
- Pleasantly greeted customers and ensure they leave the store with a pleasant experience.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness and store standards.
- Helping train new employees to provide knowledge of proper produce handling and rotation procedures.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy reporting any discrepancies to my direct manager.
Salad Bar Clerk
Real Canadian Superstore
Peterborough, ON
11.2017 - 12.2021
- Complied with safety standards while handling food and equipment.
- Prepared salad bar items and filled containers with assortment of vegetables, fruits, and salads.
- Replenished salad bar when quantities became low.
- Maintained a clean and sanitized work area at all times.
- Assisted customers with special orders.
Deli Clerk
Todd's Independent Grocer
Haliburton, ON
04.2017 - 09.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a clean workspace.
- Prevented any loss by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime.
- Cleaned and sanitized dishes and utensils.
- Made food according to standard recipes.
- Prepared salads, hot & ready food and sandwiches for customers.
Produce Clerk
Todd's Independent Grocer
Haliburton, ON
12.2014 - 08.2016
- Checked for outdated and overripe items and removed reduced price or removed from inventory.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness and store standards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Worked in the salad bar preparing fresh containers of a variety of fruits, vegetables and salads.
Education
High School Diploma -
Haliburton Highlands Secondary School
Haliburton, ON06.2016
Skills
- Exceeding Customer Expectations
- Ability to Lift 40 Pounds
- Cash Register Operation
- Goal-Driven
- SAP
- Meeting Deadlines
- Strong Communication and Interpersonal Skills
- POS System Operations
- Management
- Food Safety
- Planograms
Timeline
Sales Associate
Pet Valu
06.2023 - Current
Produce Department Manager
Real Canadian Superstore
12.2021 - 06.2023
Produce Clerk
Real Canadian Superstore
11.2017 - 12.2021
Salad Bar Clerk
Real Canadian Superstore
11.2017 - 12.2021
Deli Clerk
Todd's Independent Grocer
04.2017 - 09.2017
Produce Clerk
Todd's Independent Grocer
12.2014 - 08.2016
High School Diploma -
Haliburton Highlands Secondary School