Tara Giles
New Tecumseth,ON
Summary
Dynamic entrepreneur with a proven track record at Rising Star Music Academy, excelling in customer relations and business management. Enhanced client satisfaction through exceptional service and strategic financial planning.
Adept at team leadership and staff development, fostering a collaborative environment that drove repeat business and referrals. Committed to delivering quality results in fast-paced settings.
Knowledgeable Owner of a positive functioning music school with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability.
Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than ten years of experience.
Highly effective and comfortable working with people at all levels in organization.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Brings positive attitude and commitment to continuous learning and growth.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
24
24
years of professional experience
Work History
Owner
Rising Star Music Academy
04.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Assisted in recruiting, hiring and training of team members.
- Maintaining a safe place of education for over 100 students
Police Dispatcher
Peel Regional Police
01.2009 - 12.2016
- Performed as a Call-taker- gathered information
- Performed as a Dispatcher- dispatched calls to the officers
- Gathered relevant pertinent information for dispatchers to dispatch
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Prioritize calls in sequence of emergency
- Patched through Ambulance and Fire calls to the proper organization
- Proper oral communication skills: clear pronunciation, asking questions, and confirming the information received
- Worked on a Platoon of 25 people
- Working well in a face paced environment
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources
- Used specialized software to track and maintain case incident numbers and logs.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Reduced false alarms through diligent verification procedures before initiating police response.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Photographer-Owner
Moments In Time Photography
05.2007 - 11.2016
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Photographed high-quality images for various print and digital projects.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Offered image proofs to help clients choose best photos from shoot.
- Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
- Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
- Continuously improved technical skills by staying updated on industry trends and new equipment.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Implemented backup strategies for photo shoots, ensuring no critical moments were missed due to equipment failure.
- Built and maintained strong relationships with clients, resulting in high rate of repeat business.
- Increased social media engagement with captivating images that told compelling stories.
- Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.
Childcare Provider- Owner
Flex-Care Daycare
01.2001 - 12.2009
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Liaised with parents and guardians to discuss child progress.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
Bachelor of Arts - Early Childhood Education
Seneca College of Applied Arts And Technology
North York Ontario09-1996
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Business management
- Staff management
- Project estimating
- Staff hiring
- Business development
- Business administration
- Consulting
- Employee development
- Financial planning
- Budget development
- Talent development
- Partnership development
- Human resources
- Service quality assurance
- Growth strategy implementation
- Social media control
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Quality assurance
- Business leadership
- Schedule management
- Desktops, laptops, and mobile devices
- Employee relations
- Employee scheduling
- Budget control
- Staff training/development
- Performance improvement
- Employee motivation
- Hiring and onboarding
Languages
English
Full Professional
Interests
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Blogging
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Drawing and Painting
- I have a passion for photography and editing photos
- Music of all levels and ages- Owning a music school we offer: piano, vocals, drums, all guitar, electric, bass, ukulele
- Crafting and DIY Projects
- Photography
- Creative Writing
Timeline
Owner
Rising Star Music Academy
04.2020 - Current
Police Dispatcher
Peel Regional Police
01.2009 - 12.2016
Photographer-Owner
Moments In Time Photography
05.2007 - 11.2016
Childcare Provider- Owner
Flex-Care Daycare
01.2001 - 12.2009
Bachelor of Arts - Early Childhood Education
Seneca College of Applied Arts And Technology
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