Tara Gigliotti
Oakhurst
Summary
Results-driven Service Coordinator with solid background in coordinating and managing special event operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
9
9
years of professional experience
Work History
Conference Services Coordinator
Tenaya At Yosemite
01.2019 - Current
- Develops, confirms & communicates all details for each function with the Meeting Planner/Coordinator
- Resolves customer complaints and issues to drive satisfaction and loyalty.
- Coordinates and monitor's service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Finalizes catering groups including Banquet Event Orders, rooming lists, meeting set up, food requests, etc
- Shows the clients the hotel facilities by giving tours of the property
- Ensures that the credit applications and deposits are received from clients
- Reviews banquet space to ensure accuracy through Sales contract approval
- Maintains proper documentation of records and files for follow up and future reference
Banquet Captain
Tenaya At Yosemite
03.2017 - 01.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Supervised and mentored serving staff.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Liaised with catering department about event changes and implemented requested adjustments.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Assistant Front Office Manager
Tenaya At Yosemite
04.2014 - 03.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Supervised payroll corrections for accuracy and duplications.
- Drafted employee work schedules to fill coverage gaps.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Delivered performance reviews, recommending additional training or advancements.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Education
High School Diploma -
Yosemite High School
Oakhurst, CA06.1999
Skills
- Customer Expectations Management
- Analytical and Critical Thinking
- Operational Efficiency
- Business Correspondence
- Professional Speaking
- Improve Employee Performance
- Team Leadership
- Adaptability and Flexibility
- Proficiency in Office Programs
- Word Processing
- Delphi/Sales Force
- Shift
Timeline
Conference Services Coordinator
Tenaya At Yosemite
01.2019 - Current
Banquet Captain
Tenaya At Yosemite
03.2017 - 01.2019
Assistant Front Office Manager
Tenaya At Yosemite
04.2014 - 03.2017
High School Diploma -
Yosemite High School
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