Tara Egan
Sturgeon Falls,Canada
Summary
Results-oriented professional with over 17 years of experience at Rogers Communications Inc in the Business and Commercial sector, specializing in Fiber planning and implementation
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Business Analyst II
Rogers Corporation
11.2007 - 03.2024
- Data Centre account management
- Commercial Fiber Planning and Implementation
- Hierarchical escalations
- Sales and contract negotiations
- Provide optimal support for all levels of management
- Generated standard and custom reports to provide insights into business performance.
- Implemented business intelligence solutions to increase operational efficiency.
- Coordinate the structure and development of the delivery of various products
- Passionately connect and build rapport with a variety of clients and their changing needs
- Maintain a consistent communication with internal and clients to manage expectations
- Support the business during process and system sessions and testing
- Manage multiple projects and accounts with sense of urgency take accountability to solve issues from beginning to end
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Increased resource efficiency by analyzing detailed business requirements.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
- Supported successful product launches with detailed market analysis and competitive positioning strategies.
- Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Management
Crea Mac Contracting
09.1999 - 12.2008
- Provide support in deployment of various Marketing initiatives using communication strategies and techniques (advertising)
- Identify employee skill gaps, training needs, and improve employee performance
- Developed methods, processes, and procedures to maximize revenue growth, health & safety & reduce overall operating expenses
- Process, manipulate and present data using Microsoft Office applications such as Excel, Word and Power point
- Verify information from all sources through testing, logic and comparisons to existing data to ensure complete data integrity
- Analyze and assess data while reporting directly to ministry of environment, Ministry of transportation, Ministry of Natural Resources
Education
MBA -
CU
Ottawa11.2024
Skills
- Team collaboration
- Project management
- Strategic planning
- KPI tracking
- Quality assurance
- Database management
- Risk assessment
- CRM systems
- Operations management
- Forecasting and planning
- Operations analysis
- Process optimization
- Negotiation
- Product management
- Staff management
- Consulting
- Operational reporting
- Needs assessments
- Internal auditing
- Portfolio asset management system
- Competitive analysis
- Traffic analysis
- Project finance
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Strategic thinking
- Verbal and written communication
- Decision-making
- Client relationship management
- Analytical thinking
- Workflow optimization
- Market research
- Change management
- Data visualization
- Project presentation
- Industry knowledge
- Change impact analysis
- Cashflow processes
- Reporting and documentation
- Business analysis
- SQL and databases
- Data and analytics
- Process improvement
- SWOT analysis
- Business requirements
- Documentation
- Business acumen
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Salesforce Certified Administrator
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- Six Sigma Certification
- First Aid Certification
Timeline
Business Analyst II
Rogers Corporation
11.2007 - 03.2024
Management
Crea Mac Contracting
09.1999 - 12.2008
- Salesforce Certified Administrator
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
- Six Sigma Certification
- First Aid Certification
MBA -
CU
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