Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tara Beach

Kirkland,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

28
28
years of professional experience

Work History

Quotation Specialist

Aimlite
03.2023 - Current
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Analyzed plans and specifications to identify scope and cost of projects.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.
  • Evaluated subcontractor bids to obtain best value for projects.
  • Readied and presented cost reports to keep stakeholders informed of job progress.
  • Monitored project progress to identify and address changes in project scope or budget.

Customer Service Sales Coordinator

FieldTurf
02.2017 - 03.2021
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Communicated customer feedback and complaints to team members to promote proper resolution.

Front Office Agent - Temporary Position

Lester B. Pearson School Board
01.2016 - 02.2017
  • Processed student registrations and withdrawals.
  • Documented attendance, grades and test scores to update permanent records.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.

Customer Service and Sales & Marketing Rep.

CASP Aerospace Inc.
09.2005 - 05.2015
  • Supported implementation of contests, events and other initiatives to build presence and reputation.
  • Collaborated with leadership to identify marketing and communication needs for team.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Kept detailed records of daily activities through online customer database.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.
  • Developed, maintained and utilized diverse client base.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to event marketing, sales and brand promotion.

Customer Service Representative Team Lead

Surgical Group of Companies
07.2002 - 06.2005
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Supervised small team with guidance, support and direction for high-quality customer care.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Marketing Coordinator - Maternity Replacement

North Safety Products
06.2001 - 06.2002
  • Answered general marketing department inquiries by email, phone, and mail.
  • Tracked and reported on marketing campaign responses.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
  • Developed and executed marketing plans for trade shows and other events to increase brand awareness.
  • Organized logistics for marketing strategy meetings.
  • Planned and executed internal and external marketing events.
  • Created engaging brochures and flyers to use for promotional materials and distribution.

Dispatcher Coordinator

Traffic Tech
07.2000 - 07.2001
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.

Daycare Educator

Garderie Monchichi
04.1999 - 09.2000
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Introduced children to educational games and activities to boost learning.
  • Worked with children to develop good cognitive, physical and language skills.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Developed age-appropriate activities and crafts to engage children.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Liaised with parents and guardians to discuss child progress.
  • Encouraged children to develop healthy social and emotional skills.
  • Provided emotional support and guidance to children during difficult times.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Established positive relationships with students and families.
  • Modeled positive behavior and communication skills for students.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Utilized creative teaching strategies to engage students in classroom.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Assessed student progress and provided feedback on educational development.
  • Monitored classroom to verify safe and secure environment.
  • Developed and implemented behavior management plans.
  • Incorporated music, art and literature into curriculum.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Supported students in developing self-esteem and self-confidence.
  • Organized and supervised large and small group activities.

Manager

Cafe Depot
09.1997 - 04.1999
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

DEP - Secretarial And Accounting

PACC Adult Education Centre - LBPCE
Lasalle
04-2022

High School Diploma -

John Rennie High School
Pointe-Claire, QC
06-1996

Diploma - Massage Therapy

Massotherapy Adam
Lasalle
09-2009

No Degree - Psychology

Concordia University
Montreal, QC

No Degree - Translation

McGill University
Montreal, QC

Skills

  • Pricing strategy
  • Goal oriented
  • Microsoft Excel proficiency
  • Data interpretation
  • Team collaboration
  • Negotiation skills
  • Problem-solving abilities
  • Documentation skills
  • Time management
  • Project coordination
  • Negotiate contracts
  • Organizational skills

Timeline

Quotation Specialist

Aimlite
03.2023 - Current

Customer Service Sales Coordinator

FieldTurf
02.2017 - 03.2021

Front Office Agent - Temporary Position

Lester B. Pearson School Board
01.2016 - 02.2017

Customer Service and Sales & Marketing Rep.

CASP Aerospace Inc.
09.2005 - 05.2015

Customer Service Representative Team Lead

Surgical Group of Companies
07.2002 - 06.2005

Marketing Coordinator - Maternity Replacement

North Safety Products
06.2001 - 06.2002

Dispatcher Coordinator

Traffic Tech
07.2000 - 07.2001

Daycare Educator

Garderie Monchichi
04.1999 - 09.2000

Manager

Cafe Depot
09.1997 - 04.1999

DEP - Secretarial And Accounting

PACC Adult Education Centre - LBPCE

High School Diploma -

John Rennie High School

Diploma - Massage Therapy

Massotherapy Adam

No Degree - Psychology

Concordia University

No Degree - Translation

McGill University

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Tara Beach