Summary
Overview
Work History
Education
Skills
Languages
Timeline

Tara Bains

Intercruises Shoreside & Port Services, Escorting
Burnaby,BC
37
years of professional experience

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Work History

Check-in Agent, Escorting Passengers, Directional

5 Months
Intercruises Shoreside & Port Services, Escorting | 04.2026 - 09.2026
  • Managed passenger check-in processes, ensuring seamless operations and high customer satisfaction.
  • Coordinated boarding procedures for cruise guests, optimizing flow and minimizing wait times.
  • Trained new agents on check-in protocols and customer service standards, enhancing team performance.
  • Implemented improvements in check-in workflows, increasing efficiency during peak seasons.
  • Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
  • Collaborated with team members to maintain high-quality service standards during peak travel times.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Host City Ambassador - FIFA Fan Festival, Vancouve

3 Months
FIFA World Cup 2026 Volunteer Vancouver | 04.2026 - 07.2026
  • Welcomed and oriented guests, ensuring a positive first impression for attendees.
  • Coordinated event logistics, facilitating seamless operations during high-traffic periods.
  • Assisted with crowd management, enhancing safety and security protocols at venues.
  • Provided information on event schedules, fostering guest engagement and satisfaction.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Streamlined check-in processes, reducing wait times for guests.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.

Supervisor - Technical Service Department

9 Years 10 Months
Shaw Communications inc. | 05.2007 - 03.2017
  • Maintained positive working relationship with fellow staff and management.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Analyzed company's expenditures and developed financial models.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Assistant Supervisor - Technical Service Represent

5 Years 10 Months
Shaw Cable Communications | 05.2001 - 03.2007
  • Ensured safety regulations were followed at all times by employees.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Adhered to company policies and guidelines while managing daily operations of the store.
  • Monitored employee performance and conducted regular reviews to identify areas for improvement.
  • Created training materials for new hires on company policies and procedures.
  • Resolved customer complaints promptly and effectively.

Field Support Representative

11 Years 10 Months
Rogers Cable Communications | 05.1989 - 03.2001
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Trained customers on equipment after installation.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisting technicians over the phone while they are customer’s residents to program equipment.
  • Working in Dispatch area to route calls and to communicate over the radio to endure provide exceptional service to internal and external customers.

Education

Received Course Completed Diploma

Microsoft Office Courses | Vancouver, BC | 06.2015

Ongoing Courses From Shaw Communications

Northern Alberta Institute of Technology | Calgary, AB | 06.2005

Skills

Employee training
Performance management
Budget analysis
Safety compliance
Performance evaluation
Team leadership
Conflict resolution
Training and mentoring
Team building
Employee development
Coaching and mentoring
Policy and procedure development
Talent acquisition
Passenger assistance
Professional appearance
Passport reviews
Check-in procedures
Passport checks
Strong interpersonal skills
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Excellent communication

Languages

English
Full Professional

Timeline

Check-in Agent, Escorting Passengers, Directional

Intercruises Shoreside & Port Services, Escorting
04.2026 - 09.2026Read More

Host City Ambassador - FIFA Fan Festival, Vancouve

FIFA World Cup 2026 Volunteer Vancouver
04.2026 - 07.2026Read More

Supervisor - Technical Service Department

Shaw Communications inc.
05.2007 - 03.2017Read More

Assistant Supervisor - Technical Service Represent

Shaw Cable Communications
05.2001 - 03.2007Read More

Field Support Representative

Rogers Cable Communications
05.1989 - 03.2001Read More

Northern Alberta Institute of Technology

Ongoing Courses From Shaw Communications
Read More

Microsoft Office Courses

Received Course Completed Diploma
Read More

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    <ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul> at Alaska Airline/ Breeze Airline<ul> <li>Assisted guests with travel needs in fast-paced environment, including inquiries, ticketing, and check-ins.</li> <li>Coordinated with ground staff to facilitate smooth boarding processes.</li> <li>Maintained up-to-date knowledge of airline policies and procedures.</li> <li>Trained new team members on customer service protocols and tools.</li> <li>Sold tickets while ensuring optimal cabin accommodations for passengers.</li> <li>Executed computer, iPad, and paperwork tasks efficiently.</li> <li>Evaluated and prepared flights by arranging seat assignments, coordinating special meals, and managing upgrades.</li> <li>Performed boarding and gate duties, including ticket checks, passenger assistance, and cabin security confirmation.</li> <li>Processed and secured passenger luggage to ensure safe handling.</li> </ul> at Alaska Airline/ Breeze Airline

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Tara Bains