Tara Bains
Burnaby,BC
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
33
33
years of professional experience
Work History
Supervisor - Technical Service Department
Shaw Communications inc.
Vancouver, British Columbia
05.2007 - 03.2017
- Maintained positive working relationship with fellow staff and management.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed company's expenditures and developed financial models.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Assistant Supervisor - Technical Service Represent
Shaw Cable Communications
Vancouver, British Columbia
05.2001 - 03.2007
- Ensured safety regulations were followed at all times by employees.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Adhered to company policies and guidelines while managing daily operations of the store.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Created training materials for new hires on company policies and procedures.
- Resolved customer complaints promptly and effectively.
Field Support Representative
Rogers Cable Communications
Vancouver , British Columbia
05.1989 - 03.2001
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Trained customers on equipment after installation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisting technicians over the phone while they are customer’s residents to program equipment.
- Working in Dispatch area to route calls and to communicate over the radio to endure provide exceptional service to internal and external customers.
Customer Service Representative
Rogers Cable - Communications
Vancouver, British Columbia
03.1984 - 05.1990
- Provided accurate information about products and services to customers.
- Contacted customers about potential service upgrades, new services and account changes.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Received Course Completed Diploma -
Microsoft Office Courses
Vancouver, BC06-2015
Ongoing Courses From Shaw Communications -
Northern Alberta Institute of Technology
Calgary, AB06-2005
Skills
- Employee training
- Performance management
- Budget analysis
- Safety compliance
Timeline
Supervisor - Technical Service Department
Shaw Communications inc.
05.2007 - 03.2017
Assistant Supervisor - Technical Service Represent
Shaw Cable Communications
05.2001 - 03.2007
Field Support Representative
Rogers Cable Communications
05.1989 - 03.2001
Customer Service Representative
Rogers Cable - Communications
03.1984 - 05.1990
Received Course Completed Diploma -
Microsoft Office Courses
Ongoing Courses From Shaw Communications -
Northern Alberta Institute of Technology
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