Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Tara Anoop-Sookdeo

Toronto,ON

Summary

Dynamic leader with extensive experience at CIBC, specializing in process optimization and team development. Achievements include significant enhancements in operational efficiency through data analysis and quality assurance initiatives. Expertise in mentoring staff and driving compliance, leading to improved performance and a positive work culture. Focused on achieving strategic goals and fostering collaboration across teams.

Overview

16
16
years of professional experience

Work History

Senior Supervisor

CIBC - Third Party Demands
Toronto, Ontario
07.2017 - Current
  • Managed team workflows to ensure timely completion of third-party demands.
  • Mentored staff, providing guidance on best practices and policy adherence.
  • Conducted regular audits to maintain compliance with operational standards.
  • Collaborated with departments to resolve complex client inquiries effectively.
  • Oversaw training programs for new hires, enhancing team performance and integration.
  • Developed and implemented process improvements to streamline operations.
  • Analyzed demand patterns to optimize resource allocation and operational efficiency.
  • Facilitated communication between stakeholders to align on project goals and expectations.
  • Encouraged teamwork among subordinates by promoting a positive work culture.
  • Participated in strategic planning initiatives to improve operations.
  • Provided leadership and guidance to a team of 25 employees.
  • Analyzed data to identify trends or opportunities for improvement.
  • Investigated customer complaints promptly and took corrective action as required.
  • Managed disciplinary actions when necessary while maintaining fairness.
  • Led new hires through company onboarding procedures, training and instructing on demands of various positions and instilling company values.
  • Analyzed various processes to identify underperformance and implemented new methods that proved more effective.
  • Increased overall department competency by providing adequate training and constructive feedback to newly hired personnel.

Quality Control Manager

Xerox Canada
Toronto, Ontario
01.2009 - 07.2017
  • Developed and implemented quality assurance protocols across all production lines.
  • Conducted inspections to identify non-conformance in processes and products.
  • Trained staff on quality control procedures for operational excellence.
  • Led root cause analysis sessions to address recurring manufacturing defects.
  • Coordinated supplier audits to ensure compliance with quality specifications.
  • Maintained records of test results, inspection findings, and corrective actions taken.
  • Reviewed customer complaints and implemented corrective measures as needed.
  • Supported continuous improvement initiatives while ensuring documentation compliance.

Education

Lean Six Sigma

Xerox
800 Tapscott Road
08-2012

High School Diploma -

Seneca College of Applied Arts And Technology
North York, None
09-2004

GED -

Centennial College of Applied Arts And Technology
Scarborough, None
09-1996

Skills

  • Leadership and team development
  • Process optimization
  • Regulatory compliance
  • Data analysis
  • Quality assurance
  • Staff training
  • Analytical thinking
  • Time management
  • Complex problem solving

Affiliations

  • Organized, detail-oriented individual with excellent organizational, interpersonal and communication skills, combined with a positive attitude.
  • Demonstrated ability to assess and conduct in-depth investigations, research and make decisions in order to determine next steps
  • Proven communication, team building, problem solving, & time management skills
  • Effective Communicator, has the experience in communicating directly with Internal/External Partners
  • Excellent knowledge on a number of computer programs including CIBC mainframe applications and systems such as COINS, CLASS, ECIF, WMOL, ECRM, Postedge, CRIA, CARM, PRM, ICBS, Verint, Compass, Broadridge

Accomplishments

  • Lean Six Sigma Certification
  • First Aid Certified
  • GPS target as Exceeded 4 years consecutively
  • 3 times moment maker recognition for 1000 points

Languages

English
Professional

References

References available upon request.

Timeline

Senior Supervisor

CIBC - Third Party Demands
07.2017 - Current

Quality Control Manager

Xerox Canada
01.2009 - 07.2017

Lean Six Sigma

Xerox

High School Diploma -

Seneca College of Applied Arts And Technology

GED -

Centennial College of Applied Arts And Technology

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Tara Anoop-Sookdeo