TAPIWA SHOKO
Nanaimo,BC
Summary
I am a hardworking and passionate job seeker with strong organizational skills. Results-driven professional focused on delivering exceptional support for customer needs and always ready to help the team achieve company goals. Comes with a strong background in customer relations and communication. A dependable candidate who is successful at managing multiple priorities with a positive attitude and a willingness to earn and take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front Desk/ Housekeeping Agent
Vancouver Island University Residence
05.2022 - Current
- Extend my warm hospitality by welcoming students to their dorms and guests during summer hoteling
- Work on day-to-day maintenance as a housekeeper and room turnovers during the summer hoteling.
Vice Chairperson
Vancouver Island Leadership Conference
10.2022 - 04.2023
- Co-led a team of 8 committee members to plan and execute a student-led leadership conference.
- Collaborated with keynote speakers, vendors, and campus partners to secure funding and resources for the conference.
- Assisted in overseeing the logistics, marketing, and promotion of the conference.
Lead Student Ambassador
Vancouver Island University
05.2021 - 04.2023
- Created and implemented training programs for student employees.
- Assisted in creating promotional content for events and behind-the-scenes projects.
- Coordinate tours and large-scale events for the university such as recruitment events, digital information sessions, and more.
- Cultivated relationships with surrounding businesses and schools.
- Managed university TikTok Account
Community Leader
Vancouver Island University Residence
08.2021 - 08.2022
- Worked as a student leader in one of the dorms on campus and fostered a community environment that eases the student transition into university and supports the personal and academic success of students.
- Ensured community engagement through monthly events and programming.
Crew Trainer
McDonald's
10.2019 - 06.2022
- Exercised my ability to multitask in a fast-paced environment.
- Extended my excellent customer service and communication skills.
- Practiced my Knowledge of food safety and health regulations.
- Practiced my knowledge of food safety and health regulations as well as trained and coached new crew members on customer service and restaurant operations.
Education
Bachelor of Arts - Hospitality Management
Vancouver Island University
Nanaimo, BC08.2023
Skills
- Excellent verbal, communication, coordination, and problem-solving skills
- Ability to manage multiple tasks simultaneously and work well in teams
- Ability to adapt to situations at hand
- Works well with others and enjoys giving a helping hand in any way possible
- An eloquent speaker who can effectively communicate with customers and co-workers
- Great customer service and event management skills
- Reliable, eager to learn, and strong work ethic
Volunteering
- GuardMe Campus Ambassador (2021-2023): worked as an ambassador for the GuardMe insurance for international students. Through engagement booths and monthly events, our team was able to engage with international students and help them understand more about the insurance policy.
- Logistics Coordinator for the Vancouver Island Leadership Conference (2021-2022): Worked as part of a team to bring to life a successful 2- day conference. I planned and executed areas relating to the event logistics and coordination from the start of the conference to the end. I also managed seat registrations, confirmed enrolment, and provided delegates with updates before and during the conference.
Timeline
Vice Chairperson
Vancouver Island Leadership Conference
10.2022 - 04.2023
Front Desk/ Housekeeping Agent
Vancouver Island University Residence
05.2022 - Current
Community Leader
Vancouver Island University Residence
08.2021 - 08.2022
Lead Student Ambassador
Vancouver Island University
05.2021 - 04.2023
Crew Trainer
McDonald's
10.2019 - 06.2022
Bachelor of Arts - Hospitality Management
Vancouver Island University
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