Tapendra Bist
Etobicoke
Summary
To look and to obtain a position where there are opportunities where my skills and capabilities will be utilized and be provided with training that could hopefully lead to higher responsibilities and advancement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DESKTOP SUPPORT SPECIALIST
RSG Global
09.2024 - Current
- Troubleshoot and resolve device-related issues, including connectivity, configuration, and security concerns, in a timely manner
- Handle software deployments, system updates, and desktop-related troubleshooting for a large user base
- Strong skills TCP/IP, DNS, DHCP, Network Configuration & Connectivity, ServiceNow, Zoho Endpoint, Jump Cloud, Entra ID (Azure AD), OKTA
- Define, deploy, and enforce security policies on enrolled devices to ensure compliance with organizational security standards
- Utilize JumpCloud's device management features to automate device provisioning and configuration as part of the onboarding process
- Manage the inventory of all hardware assets, including laptops, desktops, mobile devices, servers, network equipment, and peripherals
- Configure print server settings and optimize print job routing to minimize network traffic and improve printing speed
- Efficiently track, categorize, and prioritize incoming support requests via the ticketing system to ensure timely resolution of issues
- Maintain accurate records of all support activities, ensuring each ticket is documented, updated, and closed according to SLA (Service Level Agreement) standards
- Oversee the lifecycle of all hardware and software assets, including procurement, deployment, and decommissioning
- Ensure that all assets are properly logged, regularly audited, and updated in the asset management system to maintain accurate records for budgeting, compliance, and reporting purposes
TECHNICAL SUPPORT
ITC SHOP
08.2023 - 12.2023
- Improved support workflows for faster issue resolution and higher user satisfaction.
- Delivered expert support, cutting downtime and disruptions.
- Assisted research projects with tech support and sample analysis.
- Resolved IT issues quickly to keep team operations running smoothly.
TECHNICIAL SUPPORT ASSISTANT
DEER WALK INC.
05.2019 - 12.2021
- Resolved OS and network issues for 20+ clients daily.
- Provided first-level support and escalated complex issues.
- Assisted with setup of desktops, laptops, printers, and equipment.
- Logged tickets and solutions to support the knowledge base.
Education
Advanced Diploma - Computer Systems Technology - Networking
Centennial College
Toronto, ON04.2024
Skills
- DNS
- DHCP
- TCP/IP
- Service-Now Ticketing
- Azure AD
- Okta
- Zoho Endpoint
- JumpCloud
- JumpCloud MDM
- Laptop/Desktop
- IT Project Management
- Print Management
- File Management
- Windows OS
- Mac OS
- IT Asset Management
- A/V Conference Setup
- Remote Support
- IT Helpdesk
Certification
- Microsoft Entra - Azure - Training, 02/01/25
- Microsoft Co-Pilot for IT - Training, 03/01/25
Languages
English
Professional Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
DESKTOP SUPPORT SPECIALIST
RSG Global
09.2024 - Current
TECHNICAL SUPPORT
ITC SHOP
08.2023 - 12.2023
TECHNICIAL SUPPORT ASSISTANT
DEER WALK INC.
05.2019 - 12.2021
Advanced Diploma - Computer Systems Technology - Networking
Centennial College
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