Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
Generic

Tapasya Chaudhary

Summary

Proficient Technical Advisor with experience specializing in aligning global company assets into cohesive units. Practiced at organizing human and technological resources across multiple sites to streamline operations, shorten turnaround times and reduce technical support hiccups. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising employee morale.

Overview

4
4
years of professional experience

Work History

Technical Support Advisor

Concentrix
05.2023 - Current
  • Attending technical customer phone calls
  • Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.
  • Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
  • Installed and configured operating systems and applications.
  • Continuously working to increase efficiency, productivity, and output
  • Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
  • Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.

Customer Service Representative (Crew Member)

McDonald's
10.2021 - 03.2023
  • Consistently providing friendly guest service, heartfelt hospitality, greeted customers, maintaining care and safety, provided excellent customer service, maintained a high level of customer service during high volume, fast-paced operations and prepared all orders within the time frame
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers on special pricing opportunities and company offerings
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Investigated and resolved customer inquiries and complaints quickly.

Software Developer

MfilterIt
09.2019 - 10.2020
  • Had to use pre-coded modules to customize web and mobile-based apps as per customer's supply chain models
  • Worked as a primary point of contact for clients, Third Party, and Monitoring Team in the Project by prioritizing workload & handling various tasks
  • Assisted with developing company's website
  • Assisted, diagnosed, and escalated tickets within the given SLA, provided technical Support, recorded, tracked, documented and resolutions of tickets within the Service now help desk tool
  • Maintain effective communication with company leaders, technical support teams, Clients, and service providers
  • Worked on MS Excel and MS Office.
  • Analyzed work to generate logic for new systems, procedures and tests.
  • Designed customized solutions for proposals to potential customers.
  • Designed reusable and reliable code for use within distributed cloud environments.

Education

Postgraduate Diploma - Web Design and Development

Conestoga College
Waterloo, ON
08.2022

Bachelor of Technology - Computer Science Engineering

MDU University
Gurugram, India
05.2019

Skills

  • Customer Success Management
  • Communication Skills
  • Technical issues analysis
  • Creative
  • Technical Training Leadership
  • Multitasking
  • Adaptability
  • MS Office

Projects

Capstone project, Using everything we've learned in the course to build a fully functional website, 5, Angular, Bootstrap, CSS 3, Mongo DB Shopping Website, Designed a Shopping Website, PHP, HTML, CSS, SQL, XAMPP Android Application, Built a working Android Application, 3, Java, CSS, XML, Firebase database

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Limited Working
Japanese
Elementary

Timeline

Technical Support Advisor

Concentrix
05.2023 - Current

Customer Service Representative (Crew Member)

McDonald's
10.2021 - 03.2023

Software Developer

MfilterIt
09.2019 - 10.2020

Postgraduate Diploma - Web Design and Development

Conestoga College

Bachelor of Technology - Computer Science Engineering

MDU University

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Tapasya Chaudhary