Tapana Nyshadham
Calgary,AB
Summary
Highly motivated sales associate with over 10 years of extensive customer service and sales experience. Proven track record in driving increased revenue, enhancing the buying experience, and elevating company profile in targeted markets. Consistently recognized for outstanding sales performance and commitment to delivering excellent customer service. Advanced through various sales and retail roles, starting as a cashier at Safeway in 2013 and continuing until 2022.
Overview
7
7
years of professional experience
Work History
PLANT OPERATIONS WORKER
Saputo
08.2022 - 11.2022
- Job duties included operating all equipment in the shredding slicing and packaging line ups, recording all data and inventory entries with accuracy, following sanitation duties up to food safety protocols, disassembly reassembly of equipment, adhering all SOP's at all times, demonstrating teamwork, co-operation, responsibility and initiative, adhering to safety guidelines, Full participation in the HACCP program
SCREENING OFFICER
Gardaworld
06.2021 - 06.2022
- Job duties included being vigilant of threats, demonstrating awareness of surroundings and activities and completing security checkpoint screening for passengers and airport employees, vehicles and belongings.
- Collaborated with other airport personnel to maintain a seamless flow of passengers through all stages of the travel process.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Participated in regular drills and exercises designed to bolster preparedness in emergency situations, enhancing overall response capabilities.
- Kept detailed records of incidents encountered during shifts, providing invaluable data for ongoing improvements to security measures.
USHER
University Theatre Services
09.2015 - 04.2021
- Job duties included seating, ticketing, cash handling, cleaning, restocking, special requests, concession services and liquor sales
- I am proserve certified.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths.
- Directed ticket holders to seats and facility locations.
- Managed ticket verification to streamline entry process for attendees.
- Offered support when needed for the set-up and breakdown of various event-related materials, ensuring timely completion.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Improved crowd control with effective communication and coordination during high-attendance events.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Monitored events to identify potential problems and minimize disruptions.
- Supported box office staff by distributing tickets and programs as needed, streamlining entry processes for patrons.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Sold admission, processed payments, and issued tickets.
Education
Bachelor Degree -
University of Calgary
Calgary, AB04.2021
High School -
William Aberhart High School
Calgary, AB06.2013
Skills
- Sales, markdowns, merchandising
- Health and safety compliance
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Effective Communication
- Professionalism
- Interpersonal Skills, team work
- Task Prioritization
- Customer Relationship Management, guest services
Languages
English
Telugu
Hindi
French beginner
Awards
- 2011 2nd place city championship in swimming
- 2015 Alexander Rutherford Scholarship
- 2016 Western Canada Classical Idol in singing
Timeline
PLANT OPERATIONS WORKER
Saputo
08.2022 - 11.2022
SCREENING OFFICER
Gardaworld
06.2021 - 06.2022
USHER
University Theatre Services
09.2015 - 04.2021
High School -
William Aberhart High School
Bachelor Degree -
University of Calgary
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