Career advancementCompany CulturePersonal development programs
1
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11
years of professional experience
Results-oriented retail professional with a strong background in employee scheduling and operational excellence. Successfully implemented visual merchandising strategies that increased product visibility, while mentoring staff to foster a customer-centric environment.
Work History
Assistant Store Manager
11 Months
JD Sports | 10.2025 - Current
Implemented visual merchandising strategies, increasing product visibility and engagement.
Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Oversaw scheduling and staffing needs, aligning workforce with business demands.
Mentored supervisors on company policies, procedures, and best practices to ensure their success within the organization.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Launched staff engagement, gender diversity and cultural programs
Supervisor
1 Year 10 Months
JD Sports | 12.2023 - 10.2025
Mentored and trained staff on product knowledge and customer service best practices.
Analyzed sales data to identify trends, informing strategic merchandising decisions.
Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
Opened and closed the store independently and prepared a nightly bank drop for the manager.
Sales Associate
3 Months
JD Sports | 09.2023 - 12.2023
Welcoming customers with a friendly demeanor, offering product information, and assisting them in finding items.
Executed product merchandising strategies to optimize sales floor presentation and maximize customer engagement.
Collaborated with team members to achieve sales targets through effective communication and teamwork.
Operating the POS system, processing payments, handling returns, and managing customer transactions efficiently and accurately.
Meat Clerk
3 Months
Superstore | 05.2022 - 08.2022
Restocked products to meet customer demands and maintain inventory levels.
Ensured food safety by regularly checking product dates and temperatures.
Prioritized customer assistance to enhance shopping experience over routine tasks.
Labeled products correctly according to company standards.
Team Leader
2 Years 2 Months
McDonald's | 06.2019 - 08.2021
Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
Implemented process improvements that enhanced workflow efficiency and reduced service times.
Managed inventory levels to minimize waste while ensuring product availability during peak hours.
Responsible for documenting customer complaints and communicating these complaints with management.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Evaluated staff performance and provided coaching to address inefficiencies.
Crew Trainer
1 Year 6 Months
McDonald's | 12.2017 - 06.2019
Trained new crew members on operational procedures and customer service standards.
Mentored team members, fostering a collaborative work environment and improving morale.
Ensured compliance with food safety guidelines and quality control protocols.
Conducted regular performance evaluations of kitchen staff, providing constructive feedback for development.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Crew Member
1 Year 10 Months
Mcdonalds | 02.2016 - 12.2017
Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction and repeat business.
Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
Operated cash registers accurately, processing transactions to maintain customer flow during busy periods.
Maintained cleanliness and organization of dining and kitchen areas, adhering to health and safety standards.