Taofeek Sulaiman
Winnipeg,MB
Summary
Driven to excel, I leveraged my call center experience and goal-oriented approach at Dabak to significantly enhance sales revenue by adeptly identifying and fulfilling customer needs. My expertise in customer complaint resolution and proactive relationship-building strategies led to marked improvements in customer satisfaction and loyalty, underscoring my commitment to business growth and retention.
Overview
2
2
years of professional experience
Work History
Customer Service Sales Representative
Dabak
06.2022 - 05.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Monitored customer satisfaction metrics, identifying trends and areas for improvement.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
Education
Bachelor Of Arts - Film Making
University of Winnipeg
Winnipeg, MBSkills
- Goal-Oriented
- Customer Complaint Resolution
- Business growth and retention
- Customer Needs Assessment
- Call center experience
- Incoming Call Management
- Customer Education
Languages
English
Full Professional
Timeline
Customer Service Sales Representative
Dabak
06.2022 - 05.2024
Bachelor Of Arts - Film Making
University of Winnipeg
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