Summary
Overview
Work History
Education
Certification
Timeline
Generic

TAOFEEK OLADEJI

Toronto,ON

Summary

Proven security professional with extensive experience in patrolling, CCTV monitoring, criminal acts, fire and medical response. Excelled in creating safe environments through vigilant surveillance and effective incident reporting. Skilled in customer service, adept at enhancing guest experiences. Demonstrated ability to improve safety protocols, significantly reducing incidents and ensuring compliance with workplace safety standards.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Guard

SecureTrust
12.2023 - 07.2024
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
  • Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.

Security Guard

Amberstone Security
04.2021 - 09.2023
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Improved team response times with thorough training on emergency procedures.
  • Developed emergency evacuation plans, ensuring staff readiness in case of incident.
  • Reduced false alarm responses, accurately assessing and responding to security alerts.
  • Coordinated with local law enforcement during investigations, aiding in resolution of several critical incidents.
  • Improved public safety by vigilantly patrolling event spaces during high-traffic gatherings.
  • Conducted safety audits, identifying and mitigating potential hazards to prevent accidents.
  • Reduced incidents of theft and vandalism, maintaining vigilant surveillance over high-risk areas.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.

Steward & Hospitality

G4S Security
06.2020 - 03.2021
  • Streamlined registration processes using digital tools, reducing wait times for attendees upon arrival at events.
  • Adhered to safety guidelines and regulations during all stages of event preparation and execution, minimizing risks for attendees.
  • Coordinated with event organizers for seamless execution of event logistics and setup.
  • Checked tickets and directed customers to relevant area of the venue
  • Searched guests as per event protocol
  • Answered all customer queries and offered additional information regarding sites procedures
  • Managed the flow of foot and vehicle traffic in and out of each event
  • Reported any security or safety concerns to the Event Manager
  • Ensured that no restricted or prohibited items are taken into the venue

Concierge

Latins Security
06.2017 - 02.2020
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Ensured guest safety and security, monitoring public areas and managing access to guest floors.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
  • Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Provided language translation services as needed, easing communication barriers for international guests.
  • Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Assisted with luggage handling, valet services and concierge services.

Education

Bachelor of Science - Accounting

Olabisi Onabanjo University
Ogun State, Nigeria
05.2015

Certification

  • Ontario Private Security and Investigative License
  • Security Industry Authority (SIA) License
  • NSCDC License

Timeline

Security Guard

SecureTrust
12.2023 - 07.2024

Security Guard

Amberstone Security
04.2021 - 09.2023

Steward & Hospitality

G4S Security
06.2020 - 03.2021

Concierge

Latins Security
06.2017 - 02.2020

Bachelor of Science - Accounting

Olabisi Onabanjo University

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