Tao Truong
St. Catharines
Summary
An experienced customer service professional eager to expand my resume and acquire new skills through ongoing learning opportunities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Leasing Consultant
PERFORMANCE CHRYSLER
01.2022 - Current
- 1. Engage with customers in a professional and courteous manner to understand their vehicle preferences, budget, and requirements.
- 2. Provide expert advice on various vehicle models, features, financing options, and leasing terms.
- 3. Conduct test drives to demonstrate vehicle performance and features, and address any customer concerns or questions.
- 4. Negotiate pricing, discounts, and trade-in values to close sales and leasing deals.
SERVER
Wind Japanese and Thai
09.2020 - Current
- Serving and communicate with customer.
- Created orders, documented special requests and followed up with kitchen personnel
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
HEAD SERVER
BBQ and Hot
05.2018 - 03.2020
- Training staff
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
SERVER
08.2017 - 04.2018
- Served needs of more than 60 customers in busy casual dining environment.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Education
Hotel And Restaurant Management - Management
Niagara College
Welland, ON04.2018
Skills
- Sales
- Training employees
- Closing techniques
- Goal oriented
- Upselling techniques (4 years)
- Scheduling
- Sales presentations
- Cold calling
- Lead generation
- Follow-up techniques
Certification
- OMVIC
- Smart Serve
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Sales and Leasing Consultant
PERFORMANCE CHRYSLER
01.2022 - Current
SERVER
Wind Japanese and Thai
09.2020 - Current
HEAD SERVER
BBQ and Hot
05.2018 - 03.2020
SERVER
08.2017 - 04.2018
Hotel And Restaurant Management - Management
Niagara College
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