Tao Truong
St. Catharines,ON
Summary
Experienced customer service provider with a proven track record of delivering exceptional service and fostering positive client relationships. Skilled in communication, sales, and problem-solving. Seeking to leverage transferable skills to excel in the insurance industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Consultant
Performance Chrysler Dodge Jeep Ram
01.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
SERVER
Wind Japanese and Thai cuisine
09.2020 - Current
- Serving and communicate with customer
- Created orders, documented special requests and followed up with kitchen personnel
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
HEAD SERVER
Lang all you can eat BBQ and Hot pot
05.2018 - 03.2020
- Training staff
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences
- Trained new staff on restaurant operations and policies to strengthen performance
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
SERVER
Ma chinese cuisine
08.2017 - 04.2018
- Served needs of more than 60 customers in busy casual dining environment
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Education
Diploma -
Niagara College - Welland, ON
04.2018
Certificate -
Hotel And Tourism Management Institue - Luzern, Switzerland
12.2015
Skills
- Upselling techniques
- Product and service knowledge
- Customer Relationship Management
- Team Leadership
- Scheduling
- Sales
- Cash handling
- Training employees
- Item promotion
- CRM proficiency
- Risk Assessment
- Communication
Certification
- Smart server 2017
- Food safety certification 2017
- Delphi certificate 2018
- OMVIC 2021
References
Available upon request
Languages
English
Professional Working
Timeline
Sales Consultant
Performance Chrysler Dodge Jeep Ram
01.2023 - Current
SERVER
Wind Japanese and Thai cuisine
09.2020 - Current
HEAD SERVER
Lang all you can eat BBQ and Hot pot
05.2018 - 03.2020
SERVER
Ma chinese cuisine
08.2017 - 04.2018
Diploma -
Niagara College - Welland, ON
Certificate -
Hotel And Tourism Management Institue - Luzern, Switzerland
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