TAO TAO
Bedford,NS
Summary
Well-qualified Sales Representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Porsche Brand Ambassdor
Porsche of Halifax
02.2023 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Sales Representative
Steele Subaru
06.2022 - 02.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Placed orders and answered customer questions in-person, through email, over phone and apps like Wechat and Red to maximize customer service.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
SALES REPRESENTATIVE
Acceleration Tire Inc
09.2018 - Current
- Developed and delivered engaging sales presentations to convey product benefits
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer
- Automated contact management system, resulting in better client organization and goal alignment
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Increased sales by offering advice on purchases and promoting additional products.
LICENSED AUTOMOTIVE TECHNICIAN
BMW Halifax
09.2018 - 01.2022
AUTOMOTIVE SERVICE TECHNICIAN
Kia Halifax
08.2016 - 08.2018
Education
GED -
Nova Scotia Community College
Dartmouth, NS07.2016
Bachelor of Commerce -
Saint Mary's University
Halifax, NS04.2015
Skills
- Customer Service
- Effective communicator
- Customer Engagement
- Adaptable Personality
- Customer Relationship Building
- Goal-oriented mindset
- In-depth product knowledge
- Sales expertise
- Sales and negotiation tactics
- Time management mastery
- Social Media Management
- Organizational Skills
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
- Red Seal Automotive Repair Technician
- Certified Subaru Sales
- Certified BMW Mechanic
- BMW High Voltage Training
- Certified Porsche Brand Ambassador
Timeline
Porsche Brand Ambassdor
Porsche of Halifax
02.2023 - Current
Sales Representative
Steele Subaru
06.2022 - 02.2023
SALES REPRESENTATIVE
Acceleration Tire Inc
09.2018 - Current
LICENSED AUTOMOTIVE TECHNICIAN
BMW Halifax
09.2018 - 01.2022
AUTOMOTIVE SERVICE TECHNICIAN
Kia Halifax
08.2016 - 08.2018
Bachelor of Commerce -
Saint Mary's University
GED -
Nova Scotia Community College
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