Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tanzila Pathan

Overview

7
7
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald
12.2022 - 01.2023
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • · Managing inventory levels, placing orders for supplies, and ensuring that ingredients are stocked and available for the kitchen is a key responsibility.
  • · Coordinate and integrate efforts across operational departments to enhance inventory accuracy.
  • · Identify and record any issues relating to cycle count discrepancies and negatives.

Senior Auditor (Promoted)

Ups Supply Chains Solutions
04.2021 - 06.2022
  • Improved audit efficiency through risk-based strategies and process streamlining.
  • Reduced non-compliance instances by conducting thorough audits and offering clear improvement recommendations.
  • Collaborated with management to establish effective internal controls, enhancing financial integrity.
  • Enhanced stakeholder confidence through concise audit reports containing key insights and actionable plans.
  • Serving as an Auditor in a fast-paced environment, overseeing billing, audits, and inquiries for shipments in the US and Canada.
  • Conducting process training and ensuring timely updates on the company's internal portal.

Administrative Assistant

Ups Supply Chains Solutions
08.2019 - 04.2021
  • Prepare reports and actively contribute to SOC audit processes.
  • Creating reports, presentations, and reference letters.
  • Process UPS shipments, including reconciliation of information and transaction processing.
  • · Provides administrative support & coordinating with the HR to ensure smooth functioning.
  • · Ensured compliance with administrative policies and protocols.
  • Offering administrative assistance by planning, organizing, and coordinating meetings and workshops.


Customer Service Representative

Concentrix, Amazon
08.2018 - 01.2019
  • Boosted customer satisfaction through prompt issue resolution and accurate information.
  • Resolved complaints with empathy, fostering loyalty and repeat business.
  • Assisted customers in navigating the website, enhancing the user experience.
  • · Looking up for efficient dispatching and tracking & tracing of shipments & handling shipment issues if necessary.
  • · Experience in handling the incoming and outgoing emails & replying with appropriate resolutions.

Sales & Marketing Coordinator

Spar Hypermarket
10.2015 - 03.2016
  • Boosted sales revenue by developing and implementing targeted marketing campaigns.
  • Improved brand visibility through online presence management.
  • Streamlined internal communication for better collaboration between sales and marketing.
  • Optimized marketing materials, boosting conversion rates with engaging visuals and persuasive copy.
  • Coordinate the preparation and distribution of agendas & background materials.
  • · Responsible for managing client communications, addressing their inquiries, and providing exceptional customer service to ensure client satisfaction and retention.

Education

Post-Degree Certificate - Global Supply Chain Management

Georgian College of Applied Arts And Technology
Barrie, ON
10.2023

BBA - Business Administration & International Business

Ness Wadia College of Commerce
Pune, IN
04.2018

Skills

  • Quality Controls
  • Strategic Planning
  • Communication
  • Problem - Solving
  • Leadership Skills
  • Time Management
  • Team Player
  • Negotiation
  • Risk Management

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
German
Limited Working

Certification

  • Certification in Polished Professional.
  • Certified German Language A2 level from the Goethe Institute.
  • Certified in MS- CIT (MS Word, Ms Powerpoint, MS Excel)
  • LinkedIn Certification in Six Sigma, Operational Excellence Foundation, Inventory Control& Safety Stock.


Timeline

Crew Trainer

McDonald
12.2022 - 01.2023

Senior Auditor (Promoted)

Ups Supply Chains Solutions
04.2021 - 06.2022

Administrative Assistant

Ups Supply Chains Solutions
08.2019 - 04.2021

Customer Service Representative

Concentrix, Amazon
08.2018 - 01.2019

Sales & Marketing Coordinator

Spar Hypermarket
10.2015 - 03.2016

Post-Degree Certificate - Global Supply Chain Management

Georgian College of Applied Arts And Technology

BBA - Business Administration & International Business

Ness Wadia College of Commerce

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Tanzila Pathan