Tanya Todd
Novar,ON
Summary
Organized and dedicated Medical Office Administrator with over 15 years experience working with various medical professionals in the area. Proven track record of providing exceptional customer service in fast paced environments. Dynamic individual with hands-on experience in Telus PSsuite and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Branch Office Program Assistant
Simcoe Muskoka District Health Unit
10.2023 - Current
- Assisted with planning and coordinating day-to-day schedules..
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Maintains confidential records in compliance with Personal Health and Information Act.
- Supported planning and coordination of various program and associated activities including vaccine programs, sexual health programs, water testing, special events, rabies program and health and safety, Healthy Babies, Healthy Children, and RVH Infant Hearing Program.
- Facilitated staff meetings, team meetings
- Updated Health Stats/ CMS
- Managed Agency Privacy
Medical Office Administrator
Sundridge & District Medical Centre
10.2021 - 10.2023
- Routine temperature checking of vaccine fridge to maintain cold chain.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Protects patient's rights by maintaining confidentiality of personal information in accordance with PHIPA
- Utilized Ocean capabilities for patient referrals, emails, preventative care reminders and patient feedback when required.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Operates and maintains autoclave
- Prepared and processed patient referrals and transfer requests
- Completed administrative patient intakes with case histories, and mandated forms
- Interacted with physicians on daily basis to coordinate patient care plans.
- Registered new patients into practice management system.
- Performed data entry tasks accurately within specified timeframe.
- Created reports utilizing practice management software systems.
- Provided support to clinical staff when needed.
- Optimized patient flow within clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
Medical Office Administrator
Archdekin Medical Centre
06.2018 - 10.2021
- Managed appointments, registrations and patient relations in busy medical office
- Oversaw office records and maintained strict document control.
- Managed all duties associated with running medical practice for 3 physicians, 2 medical students, nurse and OB clinic.
Medical Office Manager
Dr. Marion Baechler & Dr. Steve Varieur
04.2011 - 06.2017
- Created and managed electronic patient records, and helped implement Telus PSSuite into practice.
- Attended monthly EMR meetings.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed policies and procedures for effective practice management.
- Managed all referral tracking and Preventative Care.
Administrative Assistant
Dr. David Hillier
10.2007 - 07.2011
- Executed record filing system to improve document organization and management.
- Scheduled appointments for patients
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained cold chain
Education
Certificate - Medical Terminology Course
St. John's Ambulance
09.2021
Diploma - Merchandising And Marketing Diploma
Fanshawe College of Applied Arts And Technology
London, ON05.1992
Skills
- Patient care and confidentiality
- Appointment Scheduling
- Understanding of Medical Terminology
- Multitasking Abilities
- Written and Verbal Communication
- Third Party Billing
- Data Entry and Records Management
- Database Coordination
- Knowledge of Family Health Teams
- Teamwork and Collaboration
- Strong working knowledge of Telus EMR PSSuite, Teams, Microsoft Office, macOS and Zoom
Certification
Certificate in Indigenous Studies 2024
Timeline
Branch Office Program Assistant
Simcoe Muskoka District Health Unit
10.2023 - Current
Medical Office Administrator
Sundridge & District Medical Centre
10.2021 - 10.2023
Medical Office Administrator
Archdekin Medical Centre
06.2018 - 10.2021
Medical Office Manager
Dr. Marion Baechler & Dr. Steve Varieur
04.2011 - 06.2017
Administrative Assistant
Dr. David Hillier
10.2007 - 07.2011
Certificate - Medical Terminology Course
St. John's Ambulance
Diploma - Merchandising And Marketing Diploma
Fanshawe College of Applied Arts And Technology
Certificate in Indigenous Studies 2024
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