Tanya Toupin
Saint-Rémi,Quebec, Canada
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. I am currently located in Canada, but I am looking to relocate permanently to Denmark.
Overview
8
8
years of professional experience
Work History
Clerk
Couche-Tard (Circle K)
St-Rémi , Québec, Canada
10.2024 - Current
- Verified age of customers purchasing alcohol or tobacco products with valid ID.
- Greeted customers entering the gas station and provided assistance when needed.
- Stocked shelves with merchandise such as snacks, drinks and other convenience items.
- Processed customer payments, counted money in cash drawers and balanced receipts with sales.
Store Manager (Maternity Leave Replacement)
Reitmans
Cowansville , Quebec, Canada
11.2023 - 07.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Assessed operational efficiency of the store's departments.
Housekeeper
Sæluhúsið
Akureyri , Iceland
06.2023 - 10.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Front Store Clerk
Kristjánsbakarí
Akureyri , Iceland
08.2022 - 06.2023
- Greeted customers, answered questions, and provided product knowledge.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Operated cash register to process customer orders accurately and efficiently.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
Bartender (Paid Training)
R5
Akureyri , Iceland
08.2022 - 12.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Sandwich Artist
Subway
Akureyri , Iceland
06.2021 - 08.2022
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Ensured all menu items were prepared in accordance with health and safety standards.
Store Associate (Seasonal Contract)
Gamestop
St-Jean-sur-Richelieu , Québec, Canada
10.2019 - 01.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Retail Store Associate
Walmart
Laval , Quebec, Canada
12.2017 - 06.2018
- Processed customer orders promptly and accurately.
- Assisted customers with product selection, pricing and availability.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
Cashier
McDonald's
Laval , Quebec, Canada
01.2017 - 11.2017
- Greeted customers, answered questions and provided general information regarding menu items.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Assisted management with inventory control processes such as restocking supplies.
- Assisted in training new restaurant staff members on proper cashier procedures.
Education
Danish & Icelandic Language
Menntaskólinn Á Trollaskaga
Ólafsfjörður, Iceland01-2022
Social Sciences
Cégep À Distance
Montréal, Quebec, Canada01-2020
Social Sciences
Cégep St-Jean-sur-Richelieu
St-Jean-sur-Richelieu, Quebec, Canada01-2019
Translation
Collège Montmorency
Laval, Quebec, Canada01-2016
High School Diploma -
École Pierre-Bédard
Saint-Rémi, Quebec, Canada01-2016
Skills
- Employee Training
- Loss Prevention
- Operational budgeting
- Payroll Management
- Shift Scheduling
- Store operations oversight
- Supply Ordering
- Customer Service Management
- POS Systems
- Strategic thinker
- Operational Efficiency
- Product Merchandising
- Inventory Control
- Staff Supervision
- Documentation And Reporting
- Problem-Solving
- Team Building and Leadership
- Leading Staff Meetings
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Portuguese
Professional
Icelandic
Professional
Danish
Limited
Timeline
Clerk
Couche-Tard (Circle K)
10.2024 - Current
Store Manager (Maternity Leave Replacement)
Reitmans
11.2023 - 07.2024
Housekeeper
Sæluhúsið
06.2023 - 10.2023
Front Store Clerk
Kristjánsbakarí
08.2022 - 06.2023
Bartender (Paid Training)
R5
08.2022 - 12.2022
Sandwich Artist
Subway
06.2021 - 08.2022
Store Associate (Seasonal Contract)
Gamestop
10.2019 - 01.2020
Retail Store Associate
Walmart
12.2017 - 06.2018
Cashier
McDonald's
01.2017 - 11.2017
Danish & Icelandic Language
Menntaskólinn Á Trollaskaga
Social Sciences
Cégep À Distance
Social Sciences
Cégep St-Jean-sur-Richelieu
Translation
Collège Montmorency
High School Diploma -
École Pierre-Bédard
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