TANYAPREET KAUR
Langley,BC
Summary
Accomplished operations manager, coordinator and trainer, well-versed in constructing and executing value-creating opportunities for a successful business set-up through meticulous selection of right people, training and establishing schedules curriculum. Effective at leading courses on diverse topics. Hard working team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
17
17
years of professional experience
Work History
Team Leader
Nespresso
2023.08 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- constantly hiring and coordinating for on job trainings and class room trainings for better efficiency.
- Monitoring performance evaluations of each employee and taking corrective measures.
- Establishing work shifts and schedules for each employees for better productivity and roosters.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Implementing new policies in line with corporate instructions and rolling to entire staff
MERCHANDISER
Acosta Mosaic Sales, Surrey
2023.06 - 2023.08
- Updating pricing and signage to complete product displays and educating CR’s at Walmart & Shopper's Drug Mart
- Removing damaged, out-of-code, not-in-set and discontinued items from displays
- Inspecting merchandise for quality and arranged proper display location on floor
- Establishing strong vendor and store manager relationships to maintain and support business
- Developing and deploying store-level product training materials to mentor staff on new products and sales techniques
- Implementing sales strategies to generate leads and maximize profit margins
- Answering customer questions regarding store merchandise, department information, and pricing.
Counsellor
Quest Visa Solutions Inc
2023.01 - 2023.06
- Dealing with clients and walking them through immigration process
- Handling objection handling & handling payments
- Managing relationship with prospective employers and setting up interviews
- Assisting with employee relations, addressing queries, and resolving conflicts or issues
- Managing payroll processes, insurance and leave entitlements
- Supporting visa and immigration processes for employees or clients, liaising with relevant authorities or agencies
ASSISTANT TRAINING MANAGER
EFS Facilities Services
2021.06 - 2022.11
- Collaborating & launching new accounts & identifying coaching opportunities to scale the business in compliance with business requirements
- Recommending staff solutions to facility account holders and accounts in terms of training needs for successful business decision and set up
- Instrumental in business planning and strategy through tender biddings and advising appropriate resources (recruitment, size, supply brands and peak timelines)
- Maintaining staff accountability through staff engagement and motivational activities, tracking key performance metrics, and conducting performance audits
- Creating & managing training matrix based on skill gap analysis
- Making quarterly, Half yearly and yearly training plans aligning with training needs of business goals and budgets assigned
- Working with Delivery Service Partners & analyzing challenges with the management
- Designing & delivering educational programs targeted to develop leadership and management in coordination with subject matter experts
- Evaluated success of training programs and recommended improvement plan to management to enhance effectiveness
- Managed new employee orientation training process for more than 700 employees each year
- Ensure ongoing management, development and/or enhancement of existing/new frameworks and tools e.g., logic models, evaluation framework, planning and data collection, and reporting tools
- Accounts managed: IBM, Etihad Airways, Microsoft, Abu Dhabi Airport, Standard Chartered Bank
ASSISTANT MANAGER
Landmark Group
2011.12 - 2020.02
- Analyzing problems, discovering solutions & devising and delivering recommended Coaching Roadmaps to drive change for both internal and external business partners
- Maintaining experience for Brands to ensure compliant and successful workflow by identifying challenges and obstacles for operational improvements and business ramp-up
- Designing Learning curriculum and developing learning materials including eLearning content, storyboards, user guides, tutorials, instructor guides, case studies, assessments, videos, and podcasts
- Managed 80+ brand accounts of skincare, fragrance, cosmetic, home décor and school supplies and coached more than 5000 retail members across Retail outlets, Warehouse, Sales Staff, and leaders across UAE, Middle East and Africa regions
- Providing feedback written and oral to the team and effectively updating the line of management and brands
- Participating in internal and external stake holders’ discussion, speaking with various departments to understand their requirements, and exchanging information and participating in initiatives for employee development
- Developing guidelines, structures for online training and effectively mapping LMS for the progress of employees
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Applying best practices for adult education and instructional content design to develop programs for online courses
- Collaborating with stakeholders to determine Training and development needs via Training need analysis and assessment
- Evaluative data collection, analysis, reporting/visualization methods and tools, and application/sense-making in a social impact environment
- Evaluating Training effectiveness and mapping improvement per Sales executive trained with trainer
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Partnering with business partners, including Supply Chain, Safety, HR & Leadership team to access employee's capabilities and proposing the required trainings to improve skill level.
TRAINER
Avon Cosmetics
2010.05 - 2011.12
CUSTOMER MARKETING MANAGER
SHOPPER, Nivea
2009.12 - 2010.02
ASSISTANT TRAINING MANAGER
Kaya Skin Clinic
2008.04 - 2009.11
REGIONAL TRAINING COORDINATOR
Unilever India
2006.10 - 2008.03
Education
Bachelor of Science -
Punjab University
IndiaMBA -
Distance Learning Program
IndiaBachelor of Education -
Punjab University
IndiaMaster of Education -
Punjab Uhniversity
IndiaLeadership Excellence Achievement Program -
SP Jain School of Global Business
UAESkills
- Coaching and Development
- Account Collaboration
- Learning Management System
- Recruitment and Hiring
- Curriculum development
- Adult education
- Establishing Schedules
- Employee Evaluation
- Business Development
- Client interaction
- Teamwork
- Instructional design & curriculum.
- Training & Development
- Implementation of Policies.
- Gap Analysis
- Project Management
- Account/Brand Experience Management
- Presentation Skills.
Timeline
Team Leader
Nespresso
2023.08 - Current
MERCHANDISER
Acosta Mosaic Sales, Surrey
2023.06 - 2023.08
Counsellor
Quest Visa Solutions Inc
2023.01 - 2023.06
ASSISTANT TRAINING MANAGER
EFS Facilities Services
2021.06 - 2022.11
ASSISTANT MANAGER
Landmark Group
2011.12 - 2020.02
TRAINER
Avon Cosmetics
2010.05 - 2011.12
CUSTOMER MARKETING MANAGER
SHOPPER, Nivea
2009.12 - 2010.02
ASSISTANT TRAINING MANAGER
Kaya Skin Clinic
2008.04 - 2009.11
REGIONAL TRAINING COORDINATOR
Unilever India
2006.10 - 2008.03
Bachelor of Science -
Punjab University
MBA -
Distance Learning Program
Bachelor of Education -
Punjab University
Master of Education -
Punjab Uhniversity
Leadership Excellence Achievement Program -
SP Jain School of Global Business
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