Tanya Zimmerman
Alliston
Summary
Detail-oriented front desk receptionist with expertise in client communication and appointment scheduling. Proven ability to enhance patient experiences and streamline operations, ensuring workplace safety and effective data management.
Overview
16
16
years of professional experience
Work History
Lead Front Desk Receptionist
Abbotsford Animal Hospital
Aurora, ON
07.2010 - 01.2026
- Supervised front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Trained new reception staff on clinic protocols and customer service standards.
- Implemented efficient filing system for patient records, improving access to information.
- Collaborated with veterinary team to coordinate patient care and follow-up services.
- Kept front lobby and exam rooms clean and safe for clients and staff.
- Facilitated payment processing and insurance claim submissions, ensuring accuracy in transactions.
- Streamlined communication between clients and veterinary staff, enhancing service delivery.
Education
Medical Office Administration - Medical Office
Everest College
Newmarket, ON06-2010
Skills
- Workplace safety
- Sales assistance
- Data entry proficiency
- Appointment scheduling
- File management
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Cash handling
- Client communication
- Phone etiquette
- Skilled in (Cornerstone)
Languages
English
Full Professional
Timeline
Lead Front Desk Receptionist
Abbotsford Animal Hospital
07.2010 - 01.2026
Medical Office Administration - Medical Office
Everest College