Tanya Yehia
Mississauga,Canada
Summary
Operations professional dedicated to optimizing organizational processes and achieving strategic goals. Extensive experience in streamlining operations and implementing best practices. Known for fostering collaborative team environments and adapting to dynamic business needs. Expertise in strategic planning and resource management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Director
Idnty
01.2022 - Current
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Led, supervised and provided strategic direction for workforce of 30 employees.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Collaborated with executives to develop and execute strategic business plans.
Store Owner
Oakberry
01.2022 - 02.2025
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Trained, managed and lead staff during onboarding to daily operations
Sales Representative
GUSTA
01.2021 - 01.2022
- Completed regular area visits to provide managers with up to date information of product and promotions.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Maintain store inventory to ensure there were no shortages or spoiled material
- Tracked distribution sales through Ontario during lifts and regular purchases
- Completed cold out reaches to new opportunities, successfully secure 13 new locations listing 4 sku's
- Increase visibility of product at stores in Ontario with successfully arranging product placement for consumers to be in eye sight
Quality Assurance Manager
LFF Brands Inc
12.2020 - 01.2021
- Completed BRCGS Food Safety Issue 8 audit achieving grade level A.
- Lead HACCP and Senior management meetings reviewing KPI’s and setting Food Safety Culture yearly objectives.
- Monitor floor production during the morning and night shift reviewing quality control documentation making sure they are recorded in real time and meet the product standards.
- Updating all documents to meet BRCGS and LFF brands requirements, adding in new products and constantly adapting to environmental changes.
- Approved and attained suppliers based on product requirements and best pricing.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
Account Executive
BRCGS
11.2019 - 12.2020
- Completed marketing campaigns to increase leads for scheduled training courses.
- Developed relationships with partnering companies collaborating on trending webinar topics to generate leads.
- Assisted new sites in the onboarding process of site certification, answered questions and introduced them to Certification Bodies.
- Conduct cold outreach prospecting programs to gather potential clients’ information, implementing a follow up procedure to secure a client and build relationships.
- Successfully surpassed quarterly targets of $62,000 USD by positioning programs that fit sites needs ranging from single to 10 plus organizations.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Quality Assurance Assistant Director
Breadko Bakery
05.2018 - 11.2019
- Implemented and updated British Retail Consortium (BRC) policy to meet the requirements of the BRC 8 standards.
- Educate staff in training/re-training of food safety standards changes regarding their department for continuous improvement.
- Supervise production to reassure product is being produced at acceptable quality standards established by Breadko Bakery upper management or by private label companies.
- Strengthened the practice of GMP amongst production employees increasing efficiency during production while leading quality control and sanitation team.
- Improved documentation by removing excess work being done, allowing team members to have more time to complete assigned daily tasks.
- Maintained accurate records of inspection results, ensuring traceability and compliance with internal and external standards.
Sales and Customer Service Manager
Breadko Bakery
09.2014 - 05.2018
- Identified and secured 95 new accounts ranging from Ontario to British Columbia.
- Increased orders to Western distribution channels by 12% within an 8-month span.
- Maintained and developed customer relations with store visits, while emphasizing product shelf space and profitability.
- Lead team members in resolving customer service issues including product dissatisfaction, delivery issues, returns and invoices.
- Responsible for inventory control, conducted monthly inventory counts and reporting for warehouse/ordering information.
- Coordinated with distribution team and management to create and implement a first in first out system during delivery preparation.
Education
Business Commerce - Marketing Management
University of Guelph
Guelph, ON04.2014
Principles of Operations Management - APICS
Sheridan Collage
Mississauga, ON12.2018
Skills
- Operational excellence
- Staff management
- Standard operating procedures
- Staff training and development
- Continuous improvement
- Organizational development
Certification
- GMP and HACCP in the Food Industry Spring 2016
- Inventory Control (APICS), Principle of Operation Management Winter 2018
- Operation Planning (APICS), Principle of Operation Management Winter 2018
- Work Place Hazardous Material Information System Winter 2018
- Distribution and Logistics (APICS), Principle of Operation Management Spring 2018
- Managing Operation (APICS), Principle of Operation Management Spring 2018
- Manufacturing Management (APICS), Principle of Operation Management Fall 2018
- FSPCA Preventative Controls for Human Food Fall 2018
- Global Standards for Food Safety BRC Issue 8 Fall 2018
Timeline
Operations Director
Idnty
01.2022 - Current
Store Owner
Oakberry
01.2022 - 02.2025
Sales Representative
GUSTA
01.2021 - 01.2022
Quality Assurance Manager
LFF Brands Inc
12.2020 - 01.2021
Account Executive
BRCGS
11.2019 - 12.2020
Quality Assurance Assistant Director
Breadko Bakery
05.2018 - 11.2019
Sales and Customer Service Manager
Breadko Bakery
09.2014 - 05.2018
Principles of Operations Management - APICS
Sheridan Collage
Business Commerce - Marketing Management
University of Guelph
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