Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Tanya Williams

7573 Tasman Court, Mississauga,ON

Summary

Highly motivated and results-driven professional with over 8 years of expertise in providing excellent customer service. Skilled in effectively handling several tasks simultaneously, maintaining a positive mindset, and being open to assuming additional duties in order to accomplish team objectives.

Overview

8
8
years of professional experience

Work History

Brand Representative

L'Oreal Canada
02.2022 - Current
  • Represents L'Oréal Canada's luxury beauty and fragrance brands at various retailers
  • Increases brand awareness through event marketing, product demonstrations, sales, and brand promotion
  • Identifies key high-traffic locations and builds rapport with prospective customers and vendors to optimize sales results
  • Creates an amazing shopping experience by considering customers' distinctive style and preferences, as well as specific requests, while making product suggestions
  • Generates consultations and sales to surpass objectives by applying brand-selling techniques
  • Tracks and reports customer interactions, sales volumes, stock and shipment delays, and other metrics

Sales Associate

Sephora
08.2016 - 01.2022
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
  • Shared product knowledge with customers and recommended complementary purchases
  • Solved customer challenges by offering relevant products and services
  • Processed POS transactions and facilitated product returns, exchanges and refunds in accordance with store policy

Customer Service Representative

Lululemon Guest Education Center
11.2019 - 02.2020
  • Resolved guest inquiries and concerns quickly and efficiently over the phone and through email correspondence
  • Supported e-commerce guests by placing orders, setting up returns, and troubleshooting
  • Provided product education by communicating features, fabric properties, and functions of products
  • Multi-tasked and efficiently navigated through several databases to provide solutions and tracking of guest interactions
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
  • Boosted customer service satisfaction ratings through consistent quality control

Education

Bachelor of Laws - Law

Brunel Law School
Uxbridge, United Kingdom
06.2022

Specialized Honours Bachelor of Arts - Sociology

York University
Toronto, ON
09.2020

Skills

  • Excellent customer service skills
  • Database Management
  • Teamwork and collaboration
  • Interpersonal skills
  • Microsoft Office
  • Ability to work in fast-paced environments
  • Data Entry

Volunteer Experience

Office Clerk , 07/2022 - 12/2022

Salvation Army - Brampton, Ontario

  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance, and scheduled appointments
  • Responded to inquiries by phone, or in-person to provide information
  • Provided quality clerical support through data entry, document management, and email correspondence
  • Maintained organized files and stocked supplies to support team needs and maximize performance


After School Program Director , 01/2015 - 06/2015

Malton Black Development Association - Mississauga, Ontario

  • Designed and implemented engaging, developmentally appropriate projects and activities for youth (ages 11 to 13) that fostered character development, project-based learning, fitness, and academic enrichment
  • Assisted youth with homework completion
  • Conducted meetings with parents and youth to discuss progress and renew enrolments







Timeline

Brand Representative

L'Oreal Canada
02.2022 - Current

Customer Service Representative

Lululemon Guest Education Center
11.2019 - 02.2020

Sales Associate

Sephora
08.2016 - 01.2022

Bachelor of Laws - Law

Brunel Law School

Specialized Honours Bachelor of Arts - Sociology

York University

Similar Profiles

CREATE PROFILE
Tanya Williams