Tanya Vloet
Winchester,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1989
1989
years of post-secondary education
Work History
Waitress Supervisor
Mary's
Winchester, ON
08.2010 - Current
- Oversaw daily operations of restaurant staff and service flow.
- Trained new waitstaff on service standards and menu knowledge.
- Managed customer inquiries and resolved service-related issues promptly.
- Scheduled shifts and assigned tasks to ensure efficient service delivery.
- Coordinated with kitchen staff to optimize meal preparation timing.
- Monitored dining area for cleanliness and compliance with health standards.
- Assisted in inventory management by tracking supplies and placing orders.
- Enforced restaurant policies to maintain a positive work environment.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
Supervisor
Roger telecommunications
Liverpool, Nova Scotia
08.2005 - 08.2010
- Supervised daily operations to ensure efficient workflow and quality standards.
- Trained new team members on safety protocols and operational procedures.
- Coordinated schedule and assignments for staff to optimize productivity.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Education
TR Legar School
Winchester, ONSkills
- Service flow management
- Inventory management
- Workflow optimization
- Conflict resolution
- Policy enforcement
- Problem solving
- Effective communication
- Leadership development
- Time management
- Detail orientation
- Waiting tables
- Complaint handling
- Task delegation
- Staff training
- Customer service
Timeline
Waitress Supervisor
Mary's
08.2010 - Current
Supervisor
Roger telecommunications
08.2005 - 08.2010
TR Legar School