Tanya Van Wart
Bracebridge,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Front of House Server
Muskoka Bay
05.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Front of House Server
Chucks Roadhouse
01.2023 - 06.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
Front of House Manager
Shoeless Joe's Sports Grill
03.2019 - 12.2022
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Administrative Assistant
BrightPath Kids
04.2018 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Front of House Manager/Director of Catering
Allison's At The Best
02.2010 - 03.2018
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Developed unique events and special promotions to drive sales.
Education
Bachelor of Early Childhood Care And Education -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONSkills
- Adaptable and Flexible
- Cool Under Pressure
- Relationship Building
- Reliable and Responsible
- Conflict and Complaint Resolution
- Team Player
Languages
English
Native or Bilingual
Timeline
Front of House Server
Muskoka Bay
05.2023 - Current
Front of House Server
Chucks Roadhouse
01.2023 - 06.2023
Front of House Manager
Shoeless Joe's Sports Grill
03.2019 - 12.2022
Administrative Assistant
BrightPath Kids
04.2018 - 02.2019
Front of House Manager/Director of Catering
Allison's At The Best
02.2010 - 03.2018
Bachelor of Early Childhood Care And Education -
Sheridan College Institute of Technology And Advanced Learning
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