Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Tanya Te Houkamau

Port Coquitlam,Canada

Summary

Professional with experience in dental industry, equipped with skills in patient scheduling, insurance verification, and front desk management. Strong focus on team collaboration and delivering results with flexibility to adapt to changing needs. Reliable, approachable, and skilled in communication, fostering positive patient interactions and efficient clinic operations.

Overview

13
13
years of professional experience

Work History

Senior Dental Receptionist

Oxford Family Dental
03.2023 - Current
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Managed patient billing processes for timely, accurate payments.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
  • Streamlined front office operations for improved patient flow by implementing effective filing and documentation system.
  • Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
  • Increased patient retention with personalized follow-up calls to gather feedback and address any concerns.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Set schedules for front end temp staff by planning and designating shifts and hours.

Dental Receptionist

Dentist 123
11.2021 - 02.2023
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
  • Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Front Office Coordinator

Meadowvale Family Dental
11.2020 - 11.2021
  • Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
  • Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
  • Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
  • Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
  • Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Office Assistant

Coast Therapy
11.2019 - 12.2020
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, turned over rooms
  • Used Jane to schedule appointments for doctor visits and procedures.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.

Virtual Assistant

Contracted
11.2019 - Current
  • Scheduling Posts on Facebook
  • Basic photo Editing
  • Basic making of graphics
  • Putting together proposals
  • Putting together Powerpoint presentations
  • Budget spreadsheets
  • Clinic laundry
  • Assisting therapists as needed with reports and other clerical duties
  • Completing any additional tasks as requested

Office Administrator

Mercedes-Benz Driving Academy
09.2016 - 11.2018
  • Word processing, working with spreadsheets, maintain contact database, date entry, internet research, ensure daily backups are successful
  • Completing any additional tasks as requested
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

Reception & Office Administrator

Terra Housing
09.2013 - 09.2016
  • Under take reception including answering and directing incoming calls, greet and direct visitors, keeping reception organized and represent the company as the first point of contact
  • Filing, creating electronic and paper files, maintain inventory of project documents in storage, close out completed project files
  • Word processing, working with spreadsheets, maintain contact database, date entry, internet research, ensure daily backups are successful
  • Prepare and coordinate outgoing items for mail and couriers
  • Mange board room bookings, attend monthly staff meetings and act as designated meeting minute taker
  • Assist proposal Director with proposals as needed
  • Assist with annual Terra party and any other events as needed

Customer Service Representative

Pacific Blue Cross
07.2012 - 06.2013
  • Answer multi line phone system including member enquiries and switchboard
  • Checking claim status, tracking claim payments, issuing stop payment requests and processing adjustments
  • Greeting customers and visitors to the office
  • Corresponding via email and mail with customers ensuring prompt and accurate responses
  • Completing any additional tasks as requested

Education

College certificate - Dental Receptionist

CDI
07.2021

High School Diploma -

Riverside Secondary School
Port Coquitlam, BC
06.2000

Skills

  • Phone and email etiquette
  • Computer skills
  • Punctual and reliable
  • Positive attitude
  • Customer engagement
  • Active listening
  • Dental terminology
  • Reception duties
  • Excellent multitasking capability
  • Customer relations
  • Attention to detail
  • Appointment scheduling

Personal Information

Willing To Relocate: Port Coquitlam, BC

Timeline

Senior Dental Receptionist

Oxford Family Dental
03.2023 - Current

Dental Receptionist

Dentist 123
11.2021 - 02.2023

Front Office Coordinator

Meadowvale Family Dental
11.2020 - 11.2021

Medical Office Assistant

Coast Therapy
11.2019 - 12.2020

Virtual Assistant

Contracted
11.2019 - Current

Office Administrator

Mercedes-Benz Driving Academy
09.2016 - 11.2018

Reception & Office Administrator

Terra Housing
09.2013 - 09.2016

Customer Service Representative

Pacific Blue Cross
07.2012 - 06.2013

High School Diploma -

Riverside Secondary School

College certificate - Dental Receptionist

CDI

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Tanya Te Houkamau