Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
References
Timeline
Generic

Tanya Tanya

Welland,Canada

Summary

Accomplished restaurant manager with a solid background in operations and customer service management. Recognized for ability to inspire teams to thrive under pressure while maintaining high standards of quality and safety. Expertise in cost management techniques that support sustainable business growth. Strong focus on leadership and team development to drive operational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

RESTAURANT GENERAL MANAGER

KENTUCKY FRIED CHICKEN- KFC
Welland, Canada
03.2024 - 04.2025
  • Engaged with Area Manager to discuss responsibilities and operational efficiencies.
  • Oversaw cash management, ensuring accurate fund reconciliation and daily record-keeping.
  • Implemented financial controls with a focus on Cabor management and inventory oversight.
  • Directed operational strategies aimed at enhancing team performance and customer satisfaction.
  • Conducted interviews and facilitated hiring to nurture trainee development.
  • Mentored team members while assessing performance against established goals.
  • Ensured adherence to health, safety, and security protocols at all times.
  • Addressed in-store challenges through timely implementation of corrective actions.

SHIFT MANAGER

KENTUCKY FRIED CHICKEN
Ottawa, Canada
06.2022 - 08.2022
  • Ensured smooth operations by managing shift activities according to company standards.
  • Addressed customer complaints to maintain high levels of satisfaction.
  • Planned staffing and resources to prepare for peak hours effectively.
  • Processed orders accurately for drive-thru, delivery, and other billing transactions.
  • Conducted cash till audits at the beginning and end of each shift.
  • Managed costs and inventory to optimize resource allocation.

CUSTOMER SERVICE SUPPORT

ACCENTURE
St. Catharines, Canada
12.2021 - 04.2022
  • Satisfying customer expectations and complying best practices.
  • Demonstrating empathy to customers concerns through multiple channels which may include phone calls, email, and webchats.
  • Maintain high customer satisfaction ratings and service level agreements.
  • Demonstrate the value of social media’s advertising solutions and provide pre- sales and post- sales support.
  • Provide product and basic tool support to improve client’s experience and drive higher spend.
  • Receive and log internal and or external customer problem/request/ issue, ensure proper documentation with problem identification and follow procedures to resolve correctly.
  • Follow ups on incidents with customer to ensure customer satisfaction.

RELATIONSHIP MANAGER

BURN GYM & SPA PVT. LTD
Chandigarh, India
08.2016 - 10.2018
  • Looking for new sales opportunities in enquiries.
  • Renewal/Upgrades of the existing members and building positive relation with them.
  • Actively resolving customer complaints.
  • Handling Cash, Credit Sales.
  • Cost Management, and Inventory Management.
  • Actively participating in all sales meetings and ensuring staff briefings on regular basis.
  • Completing monthly sales target.

ADMIN CORDINATOR

DEFENCE SMART PUBLIC SCHOOL
Punjab, India
01.2015 - 01.2016
  • Arranging interviews with the Hr. Manager of new candidates.
  • Handling paperwork for all the new joining candidates.
  • Keeping track record of attendance and pay roles of the employees.
  • Helping the Hr. Manager to prepare performance report and yearly appraisals.
  • Helping HR Manager to prepare and keep track of all other necessary reports.

Education

HOSPITALITY & TOURISM MANAGEMENT -

Niagara College Canada
Niagara-on-the-lake, ON, Canada
12.2020

INTERNATIONAL BUSINESS MANAGEMENT -

Niagara College Canada
Niagara-on-the-lake, ON, Canada
12.2019

BACHELOR’S IN BUSINESS ADMISINSTRATION- Professional -

Chitkara University
India
12.2015

Skills

  • Microsoft Office applications
  • Inventory and financial management
  • Product marketing strategies
  • Delegation skills
  • Cash and cost management
  • Critical thinking and problem solving
  • Customer service and retail expertise
  • Flexibility and adaptability
  • Employee training and development
  • Operational strategy formulation
  • Performance assessment techniques
  • Staff scheduling and coordination
  • Conflict resolution strategies
  • Process improvement methodologies
  • Sales optimization techniques

Certification

  • Food Handlers
  • Hootsuite Platform Certification

Accomplishments

  • Achieved an Employee of the Month Award 3 times in a row- By Burn Gym and Spa Ltd in 2017
  • Achieved target Achiever Award- By Defence Smart Public School for turning leads into admissions enrolments in the provided timeline.

Affiliations

  • Walking in nature
  • Reading Books
  • Cooking, Trying new Recipe's and Restaurants
  • Community Work

Languages

English
Full Professional
Hindi
Native/ Bilingual

References

References available upon request.

Timeline

RESTAURANT GENERAL MANAGER

KENTUCKY FRIED CHICKEN- KFC
03.2024 - 04.2025

SHIFT MANAGER

KENTUCKY FRIED CHICKEN
06.2022 - 08.2022

CUSTOMER SERVICE SUPPORT

ACCENTURE
12.2021 - 04.2022

RELATIONSHIP MANAGER

BURN GYM & SPA PVT. LTD
08.2016 - 10.2018

ADMIN CORDINATOR

DEFENCE SMART PUBLIC SCHOOL
01.2015 - 01.2016

HOSPITALITY & TOURISM MANAGEMENT -

Niagara College Canada

INTERNATIONAL BUSINESS MANAGEMENT -

Niagara College Canada

BACHELOR’S IN BUSINESS ADMISINSTRATION- Professional -

Chitkara University

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