Tanya Tanya
Vancouver,Canada
Summary
Confident and have ability to impact success at all levels of organization. I believe myself as a leader with a passion pf developing strategic planning and building buy in high performing team to pursue a collective goal. I believe in learning and growing in all aspects. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fortis BC
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- I am trained in Moves,Construction, Rebates, Emergency,Dispatch,Collections calls ques as well.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service ( Part Time)
Save on Foods
10.2022 - Current
- Provide friendly and direct customer service to our clients Burnaby, Canada
- Answer questions via both telephone and email in a timely fashion
- Troubleshoot tier I technical issues
- Identify critical issues and escalate when required
- Maintain and update customer records when required
- Work with customers on specific projects, including module training
- Provide product feedback and suggestions when required.
- Exceeded sales goals through exceptional customer service and product knowledge.
Administrative Assistant and Customer Relationship
Public Storage
07.2022 - 09.2023
- Open and distribute incoming regular and electronic mail and other material and Burnaby, Canada coordinate the flow of information internally and with other departments and organizations
- Schedule and confirm appointments and meetings of employer
- Order office supplies and maintain inventory
- Answer telephone and electronic enquiries and relay telephone calls and messages
- Set up and maintain manual and computerized information filing systems
- Determine and establish office procedures
- Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant and customer relationship
Pacifico Restaurant
01.2020 - 09.2022
- Develop administrative staff by providing information, educational opportunities, vancouver, canada and experiential growth opportunities
- Ensure the operation of equipment by completing preventive maintenancerequirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contribute to team effort by accomplishing related results as needed.
Education
Diploma in Administration assistant in Business Information Systems -
Alison
Vancouver, BC06.2023
Bachelor Hospitality And TOURISM MANAGEMENT DEGREE -
ACSENDA SCHOOL OF MANAGEMNET VANCOUVER
Vancouver, BC12.2022
Skills
- Microsoft Word,excel ,PPT
- Organizational Skills
- Customer relationship management
- SAP
- Call center experience
- Project Coordination
Certification
- Marketing with Media, Present
- Hootsuite certification
- Driving Licence learner class 7
Willingtorelocate
Vancouver, BC
Timeline
Customer Service Representative
Fortis BC
09.2023 - Current
Customer Service ( Part Time)
Save on Foods
10.2022 - Current
Administrative Assistant and Customer Relationship
Public Storage
07.2022 - 09.2023
Administrative Assistant and customer relationship
Pacifico Restaurant
01.2020 - 09.2022
Diploma in Administration assistant in Business Information Systems -
Alison
Bachelor Hospitality And TOURISM MANAGEMENT DEGREE -
ACSENDA SCHOOL OF MANAGEMNET VANCOUVER
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