Tanya TANYA
Vancouver,BC
Summary
A dedicated and detail-oriented Office Administration Assistant with over 5 years of experience in providing efficient administrative support.Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Collections Administrator
Fortis BC
09.2023 - Current
- Perform outbound calls to customer with outstanding balances to make arrangement for payments of overdue debt. Gathers customer account information, obtains feedback from customer, identifies solutions and negotiates appropriate payment arrangements in accordance with established policies standard and work measures.
- Track, reports and audits collections agency placements and recovery data transferred for accuracy and completeness including original placements updates and other financial transactions, retractions or removals of account balanced due to special requests.
- Collaborated with sales and customer service teams to resolve billing issues proactively.
- Maintained accurate records of all collection efforts, ensuring compliance with company policies and industry regulations.
- Assisted in the development of new policies and procedures, improving overall efficiency within the collections department.
Administrative clerk and customer service
NO.1 Collision Group
01.2022 - 12.2022
- Prepare and review expense reports in accordance with established policies and procedures
- Possess knowledge and understanding of finance, which is considered an asset for the role
- Provide assistance to other administrative assistants within the office when needed
- Representing the organization in a positive manner and contributing to building strong customer relationships
- Following up with customers to ensure that issues have been resolved and that they are satisfied with the resolution
- Effectively communicating with customers in a courteous, professional, and empathetic manner
- Greeting visitors, clients, and guests in a friendly and professional manner
- Answering and directing phone calls to appropriate individuals or departments
Administrative Assistant
Public Storage
01.2020 - 08.2022
- Handle budget-related tasks, including monitoring and conducting monthly variance analysis
- Foster a positive team environment and encourage the development of creative solutions to challenges
- Use various software applications (word processing, spreadsheet, database, presentation, graphics) to prepare, format, and finalize documents, reports, and scorecards
- Demonstrate strong interpersonal skills and effective communication, including diplomacy
- Manage the Director's calendar and keep administrative files organized
- Provide orientations to new employees and conduct training on specific administrative tasks within the department
- Type and edit reports, memos, and presentations.
Education
Associate of Arts - 911 & Emergency Services Communications
Seneca College of Applied Arts And Technology
North York, ONBachelor of Business and Hospitality Management -
Acsenda Universuty
12.2022
Secondary Education in commerce -
MGN public School
03.2018
Skills
- Software Proficiency
- Assertiveness and Confidence
- Data Entry Accuracy
- Customer Relationship Management
Certification
- Hootsuite certificate
- Social Media Marketing
- Marketing Communication
Timeline
Collections Administrator
Fortis BC
09.2023 - Current
Administrative clerk and customer service
NO.1 Collision Group
01.2022 - 12.2022
Administrative Assistant
Public Storage
01.2020 - 08.2022
Associate of Arts - 911 & Emergency Services Communications
Seneca College of Applied Arts And Technology
Bachelor of Business and Hospitality Management -
Acsenda Universuty
Secondary Education in commerce -
MGN public School
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