Tanya T
Summary
To secure a position within this organization where I can utilize my strong verbal acumen, exceptional customer service skills, and proven track record of driving revenue growth. I aim to contribute to the success by delivering personalized financial solutions, building and maintaining client relationships, and exceeding performance targets.
Overview
6
6
years of professional experience
Work History
Cash Management Supervisor - Manager
Shoppers Drug Mart
10.2020 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Assistant Manager-Supervisor
Tim Hortons
01.2018 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
Sales Associate Specialist
Winners TJX
08.2019 - 01.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Sheridan Pilon School of Business
2021
Skills
- Customer Service Process Improvement
- Critical Thinking
- Training Programs
- Accounts Payable and Accounts Receivable
- Loss Prevention Goals Monitoring
- Reading Comprehension
- Effective Multitasking
- Quality Standards
- Time Management
Timeline
Cash Management Supervisor - Manager
Shoppers Drug Mart
10.2020 - Current
Sales Associate Specialist
Winners TJX
08.2019 - 01.2020
Assistant Manager-Supervisor
Tim Hortons
01.2018 - 01.2021
Sheridan Pilon School of Business
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