Tanya Sharma

Engagement with customers to find the right solutions to the problems.

To increase convenience, I helped clients learn about product features, promotions, and digital possibilities.
To satisfy the demands of customers and businesses, I worked flexible schedules, including evenings and weekends.

Serve as the initial point of contact for customers, effectively and properly managing deposits, withdrawals, transfers, and account questions.

Engage clients in meaningful conversations by paying attention to their problems, coming up with solutions, and directing them to the right experts.

Encourage customers to use digital banking services like card services, online banking, and mobile apps.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.