Tanya Sharma
Winnipeg,MB
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Resourceful Supervisor known for productive and efficient task completion. Specialize in conflict resolution, customer relationship management, and operational improvement.
Overview
7
7
years of professional experience
Work History
Supervisor
Designer Brands (DSW)
Winnipeg, MANITOBA
10.2022 - Current
- As a supervisor, I work with a team of 20 associates, and I report to my store manager.
- I assist the store manager and the team every day to keep our sales goals and the KPI results at the required expectations.
- Conduct weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensure compliance with workplace safety regulations by providing training sessions for all staff members.
- Resolving customer complaints in a timely manner, while ensuring customer satisfaction.
- Trained and mentored new staff on customer service standards.
Assistant Team Manager
University of Manitoba
Winnipeg , MB
05.2023 - 12.2023
- Planning and organizing environment and climate change events with the Office of Sustainability.
- Developed sustainability initiatives for campus-wide environmental programs.
- Coordinated educational workshops on sustainable practices for students and faculty.
- Advised management on opportunities for improving efficiency of operations through sustainable practices.
Assistant Manager
Subway Sandwiches
Winnipeg, Manitoba
05.2020 - 09.2022
- Trained new staff on food preparation and customer service protocols.
- Managed inventory levels and coordinated supply orders for timely restocking.
- Resolved customer complaints effectively, promoting a positive dining experience.
- Scheduled staff shifts to optimize coverage during peak hours.
Peer Educator
International College of Manitoba
Winnipeg, MANITOBA
01.2019 - 12.2019
- Coached students through challenging material with positive reinforcement and encouragement.
- Developed, coordinated, and facilitated educational programs for student groups.
- Engaged students and made lessons entertaining to hold interest and encourage learning.
Brand Associate
Old Navy
Winnipeg, MB
10.2018 - 02.2019
- Assisted customers with product selection and provided personalized recommendations.
- Maintained visual merchandising standards to enhance store appeal and presentation.
Education
Bachelor in Environmental Studies - Focus-Toxicology
University of Manitoba
Winnipeg, MB02-2024
Skills
- Communication and writing skills
- Project management
- Environmental education
- Product and service knowledge
- Team leadership
- Customer service
- Public speaking
- Detail-oriented
Timeline
Assistant Team Manager
University of Manitoba
05.2023 - 12.2023
Supervisor
Designer Brands (DSW)
10.2022 - Current
Assistant Manager
Subway Sandwiches
05.2020 - 09.2022
Peer Educator
International College of Manitoba
01.2019 - 12.2019
Brand Associate
Old Navy
10.2018 - 02.2019
Bachelor in Environmental Studies - Focus-Toxicology
University of Manitoba
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