Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tanya Sharma

Waterloo, ON,ON - Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Quality Analyst

TaskUs
11.2022 - 06.2023
  • Analyzed quality and performance data to support operational decision-making.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Defined and implemented quality initiatives to reduce risk.

Recruiter

Spectraforce Technologies Inc.
03.2022 - 11.2022
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.

Customer Service Representative

Teleperformance
06.2021 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.

Customer Service Executive

EClerx Services
06.2020 - 06.2021


  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Education

BBA -

Punjab University
Chandigarh, India

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2024

Skills

  • Continuous Improvement
  • Schedule Coordination
  • Decision-Making
  • Community Relationship Building
  • Promotions and Advertising
  • Customer Service
  • Teamwork
  • Communication
  • continuous learning

Languages

English
Full Professional
Hindi
Professional Working

Timeline

Quality Analyst

TaskUs
11.2022 - 06.2023

Recruiter

Spectraforce Technologies Inc.
03.2022 - 11.2022

Customer Service Representative

Teleperformance
06.2021 - 03.2022

Customer Service Executive

EClerx Services
06.2020 - 06.2021

BBA -

Punjab University

High School Diploma -

Conestoga College Institute of Technology And Advanced Learning

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Tanya Sharma