Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Quality Analyst
TaskUs
11.2022 - 06.2023
Analyzed quality and performance data to support operational decision-making.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Defined and implemented quality initiatives to reduce risk.
Recruiter
Spectraforce Technologies Inc.
03.2022 - 11.2022
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Coordinated schedules to arrange management interviews with applicants.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Customer Service Representative
Teleperformance
06.2021 - 03.2022
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Responded to customer requests for products, services, and company information.
Customer Service Executive
EClerx Services
06.2020 - 06.2021
Offered advice and assistance to customers, paying attention to special needs or wants.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
BBA -
Punjab University
Chandigarh, India
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2024
Skills
Continuous Improvement
Schedule Coordination
Decision-Making
Community Relationship Building
Promotions and Advertising
Customer Service
Teamwork
Communication
continuous learning
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Quality Analyst
TaskUs
11.2022 - 06.2023
Recruiter
Spectraforce Technologies Inc.
03.2022 - 11.2022
Customer Service Representative
Teleperformance
06.2021 - 03.2022
Customer Service Executive
EClerx Services
06.2020 - 06.2021
BBA -
Punjab University
High School Diploma -
Conestoga College Institute of Technology And Advanced Learning