Tanya Sethi
Brampton
Summary
Dedicated mental health professional with extensive experience in case management and client advocacy, focused on supporting clients achieve their goals while addressing unique needs. An inquisitive and analytical thinker with a profound understanding of behavioral principles through a neuropsychological lens, enhancing the ability to provide effective support for a diverse clientele facing developmental and behavioral challenges. Proven track record in fostering meaningful connections and facilitating progress by leveraging expertise to develop tailored strategies that promote well-being and resilience. Committed to driving positive change in clients' lives through compassionate care and evidence-based practices, aiming to make a lasting impact in the mental health field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
Mind Forward Brain Injury Association
03.2025 - Current
- Led team in developing comprehensive support programs for individuals with brain injuries based on ABA principles.
- Provided supervisory support to staff and team members to address and support staff with their performance concerns.
- Participated in workshops and conferences to use skills and knowledge in educating staff, clients, and families to provide adequate care.
- Collaborated with healthcare professionals to ensure holistic care for clients
- Managed budgeting processes to optimize resource allocation within the organization
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained professional, organized, and safe environment for employees and clients.
- Worked collaborativly team to respond to the evolving needs of clients and their families to ensure well-rounded care.
- Trained, mentored staff on effective communication techniques with clients and families
Case Manager
Mind Forward Brain Injury Association
10.2023 - 03.2025
- Supported individuals with brain injury in identifying goals and plans and implementing individualised supports for their holistic success in a time-sensitive manner.
- Advocated for clients to access different services, such as home and community care, ODSP, assisted living, and other channels, to help them achieve the set goals.
- Addressed different rehabilitative, social, physical, and emotional needs of clients using open communication and data collection with different healthcare professionals such as PT, OT, physicians, nurses, SLPs, etc.
- Encouraged data collection of different parameters to provide evidence-based/data-driven care for the clients using behaviour-consequence data collection, graphs, and anecdotal notes.
- Conducted functional behaviour assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviours and purpose of behaviours.
- Constructively participated in staff and clinical meetings to ensure proper communication between different care provider channels.
- Supported staff and clients using different CBT-based techniques to address different concerns and develop positive coping strategies.
- Created and maintained yearly documentation for different clients based on their needs, healthcare professionals’ recommendations and high-risk protocols in a timely manner.
Client Program Facilitator
Mind Forward Brain Injury Association
08.2022 - 10.2023
- Assisted clients with different levels of brain injuries and health conditions in daily ADLs.
- Used different behavioural techniques such as ABA, IBI and safe management while working with clients.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Facilitated group sessions to teach clients positive coping strategies.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Provided continuing care and medications to clients and communicated with team members on treatment and behavioural plans.
Client Support Specialist
Canada Worldwide Services Inc.
08.2019 - 08.2020
- Acted as a support specialist to clients, sales representatives, and managerial staff.
- Managed client’s online accounts, orders, and data from shopping platforms like Shopify, Kickstarter, etc.
- Set up B2B and B2C accounts while dealing with inbound and outbound products.
- Handled daily tasks, daily logs, appointments, payroll, and client correspondence.
- Interacted with different staff for the completion of the task, politely and professionally.
- Trained new team members and clients on different platforms to ensure quality services and customer rapport.
- Shared internal affairs of the team and institution with managerial staff for smooth functioning.
- Processed and organized daily orders, managed accounts, and created daily reports as per company policies.
Education
Bachelor of Science - Neuroscience
Brock University
St. Catharines, ON04-2023
PG - Behavioural Science and Autism
Algonquin College
Ottawa, ON01.2021
Skills
- Program leadership
- Flexible and adaptable
- Operations management
- Data collection & research
- Detail-oriented
- Problem-solving
Certification
- Fundamentals of Cognitive Behaviour Therapy Certification
- Neurorehabilitation: Assisting Recovery and Function Certification
- Safe Management Certification
- CPR- Level C Certification
Timeline
Program Manager
Mind Forward Brain Injury Association
03.2025 - Current
Case Manager
Mind Forward Brain Injury Association
10.2023 - 03.2025
Client Program Facilitator
Mind Forward Brain Injury Association
08.2022 - 10.2023
Client Support Specialist
Canada Worldwide Services Inc.
08.2019 - 08.2020
PG - Behavioural Science and Autism
Algonquin College
Bachelor of Science - Neuroscience
Brock University