Tanya Royal
Harborstone Hospitality
Glace Bay,NS
22
years of professional experience
Dedicated professional with a strong background in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and problem-solving.
Work History
CCA
1 Year 8 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Meat Department Associate
5 Years 11 Months- Managed meat department inventory levels to ensure product availability and minimize waste.
- Trained new associates on proper meat handling techniques and safety protocols.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Assisted customers by providing product information and recommendations based on preferences.
- Oversaw daily operations, optimizing workflows to improve efficiency within the meat department.
- Developed promotional displays to enhance product visibility and drive sales initiatives.
- Optimized workflow by organizing supplies and tools efficiently within designated workspaces while adhering to health regulations requirements.
- Supported store success by cross-training in other departments, fostering versatility among staff members.
Customer Service Representative
14 Years 10 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance customer satisfaction and service delivery processes.
- Utilized CRM software to track customer interactions, ensuring accurate records and timely follow-ups.
- Trained new team members on customer service protocols and best practices for issue resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma
- Graduation with Distinction, 2000
- Honour Roll, [Semester, Year]
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Time management
Excellent communication
Calm under pressure
Organization and time management
Timeline
CCA
Harborstone Hospitality
01.2024 - 09.2025Read More
Meat Department Associate
Atlantic Super Store
01.2019 - 12.2024Read More
Customer Service Representative
Stream International
01.2004 - 11.2018Read More
Holy Angels
High School Diploma
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