Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanya Retson

Hamilton,ON

Summary




Recently moved to Hamilton, looking for part time employment in a retail/customer service setting. Very reliable person with a proven track record in customer service excellence. Skilled in problem-solving and active listening, ensuring high levels of customer satisfaction and safety. Demonstrates a great attitude and computer proficiency, driving successful outcomes and building lasting relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

16
16
years of professional experience

Work History

Medical Device Reprocessing Technician

North Bay Regional Health Centre
10.2021 - 07.2024
  • Reduced risk of cross-contamination through diligent adherence to established protocols and guidelines for medical device reprocessing.
  • Interacted with healthcare professionals, addressing inquiries or concerns promptly, professionally, and courteously.
  • Enhanced patient safety by ensuring the proper cleaning, disinfection, and sterilization of medical devices.

Sales Associate

Northern Honda
02.2008 - 02.2017
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

High School Diploma -

Lockerby Composite School
Sudbury, ON
06-1981

Skills

  • Great Attitude, mature, reliable and responsible
  • Good computer skills
  • Committed to great Customer service, making every interaction positive and accurate
  • Problem-solving abilities
  • Customer Service
  • Active Listening

Languages

English
Full Professional

Timeline

Medical Device Reprocessing Technician

North Bay Regional Health Centre
10.2021 - 07.2024

Sales Associate

Northern Honda
02.2008 - 02.2017

High School Diploma -

Lockerby Composite School
Tanya Retson