Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Punj

Calgary,Canada

Summary

Strategic and results-driven publishing leader with over 10 years of experience in scholarly and academic publishing, specifically in STM sector. Expertise in journal acquisitions, portfolio development, editorial innovation, and peer review management. Proven ability to lead global teams, develop strong partnerships, and implement scalable workflows that enhance efficiency and impact. Skilled in driving revenue growth and increasing journal visibility through strategic content development and ethical publishing practices. Passionate about fostering inclusive editorial environments and advancing research integrity.

Overview

2026
2026
years of professional experience

Work History

Customer Success Specialist

Mage Networks
01.2024 - Current
  • Manage end-to-end customer support including onboarding, billing, renewals, and retention efforts.
  • Act as the primary contact for customer escalations and service resolution, ensuring high satisfaction.
  • Oversee coordination of installations, support ticketing, and CRM/service record accuracy across departments.
  • Develop and refined SOPs to enhance efficiency and consistency in customer interactions.
  • Plan and supported outreach initiatives such as upsell campaigns, community engagement, and retention marketing.
  • Proactively identify customer pain points and collaborated with internal teams to resolve service gaps.
  • Communicate product and policy updates internally and externally to ensure transparency and alignment.
  • Manage a team of 5 associates and supported administrative functions including payroll and reporting.
  • Maintain high standards for customer service across phone, email, and in-person engagements.
  • Monitor customer sentiment via NPS surveys and implemented follow-ups to reinforce satisfaction and loyalty.
  • Create marketing strategies to enter into new markets and acquire new customer segments to increase company visibility.

Project Manager – Editorial & Content Strategy

Thieme Medical and Scientific Publishers
01.2016 - 01.2022
  • - Led the acquisition and integration of 7+ academic journals, contributing to a 15% growth in portfolio revenue.
  • Designed and executed editorial strategies that boosted manuscript submissions by 25% and increased citation rates.
  • Directed a global team of 5 Associate Project Managers and 15+ editorial and peer review professionals, driving high engagement and productivity.
  • Established and nurtured partnerships with universities, societies, and research institutions, enhancing content quality and reach.
  • Developed and implemented editorial policies promoting equity, diversity, and inclusion, improving editorial board diversity by 20%.
  • Oversaw publishing ethics and research integrity programs, ensuring compliance with industry best practices.
  • Managed a multi-million-dollar editorial budget, optimizing resource allocation to maximize impact.
  • Presented editorial updates and strategic plans regularly to senior leadership and board of director

Associate Project Manager

KGL India
  • - Managed end-to-end editorial processes for a portfolio of 15 academic journals and higher education books for international publishers like McGraw-Hill, Pearson, Cengage, J&B, Oxford University Press, and more.
  • - Developed editorial workflows and comprehensive training programs, reducing production times by 20%.
  • - Hired and led multi-regional editorial and vendor teams, ensuring consistent quality and standards across all publications.
  • - Reviewed quality of all content produced by
  • - Actively led the peer-review process of medical and scientific journals and maintained amicable relationships with all volunteers in the process.
  • - Initiated cross-skilling programs to enhance team adaptability, resulting in a 15% increase in operational efficiency.

Education

Master's - business administration

Amity University
India

Bachelor's - business administration

Amity University
India

PMP Certification -

Skills

  • Journal acquisition and portfolio expansion: Led the acquisition of 7 or more high-impact journals, increasing portfolio revenue by 15%
  • Editorial Strategy & Innovation: Developed and executed editorial growth plans resulting in 25% increase in submissions
  • Peer Review & Research Integrity: Streamlined peer review process, reducing turnaround time by 30%
  • Leadership & Team Development: Managed and mentored cross-functional teams of 15 staff across multiple locations
  • Stakeholder Engagement & Board Reporting: Regularly communicated editorial performance and strategy updates to senior leadership and boards
  • Partnership building: established strong relationships with universities, societies, and industry leaders to drive content expansion
  • Budget Management: Oversaw multi-million-dollar editorial budgets ensuring strategic resource allocation and cost efficiencies

Timeline

Customer Success Specialist

Mage Networks
01.2024 - Current

Project Manager – Editorial & Content Strategy

Thieme Medical and Scientific Publishers
01.2016 - 01.2022

Associate Project Manager

KGL India

Master's - business administration

Amity University

Bachelor's - business administration

Amity University

PMP Certification -

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Tanya Punj